Customer Services Coordinator

South Tyneside College

Marketing

Customer Service Coordinator RTF

Permanent

Part time

22 Hours per week

Professional Services Salary Scale 4

Spine Points 12 to 15

£24,102 per annum pro rata

(Actual Salary: £15,149.83 per annum)

Closing Date: Sunday 11 January 2026

Are you passionate about delivering exceptional customer service and creating a welcoming environment? We're looking for a Customer Service Coordinator to join our team and be the first point of contact for students, staff, and visitors at South Tyneside College.

About the Role

As a Customer Service Coordinator, you'll provide a warm, friendly, and efficient front-of-house service. You'll handle enquiries relating to admissions and general college information, ensuring every interaction reflects our commitment to excellence. This role involves:

• Acting as the first point of contact in person, by phone, and via email.
• Supporting admissions and enrolment processes, including maintaining accurate student records.
• Coordinating open days, induction activities, and other events.
• Managing reception duties such as welcoming visitors and maintaining visitor logs.
• Ensuring compliance with data protection regulations and contributing to process improvements.

What We're Looking For

Essential:

• Proven experience in delivering outstanding customer service.
• Strong administrative skills and proficiency in Microsoft Office (Word, Excel, Outlook) and database systems.
• Excellent communication skills – both written and verbal – with a friendly, approachable manner.
• Ability to multitask and manage priorities in a fast-paced environment.
• GCSE English and Maths (Grade 4 or above) or equivalent, or willingness to work towards.
• Familiarity with Management Information Systems (MIS) and accurate record-keeping.

Desirable:

• Experience in an educational environment.
• Knowledge of admissions processes and data protection legislation.
• Flexibility to work evenings/weekends for college events.

Why Join Us?

• Be part of a supportive team committed to student success.
• Opportunities for professional development and training.
• A role where you can make a real difference in the student experience.

Safeguarding & Equality

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We value diversity and encourage applications from all backgrounds.

Ready to apply? Submit your application today and help us deliver an outstanding experience for every student and visitor.

Tyne Coast College was created from the merger of South Tyneside College and South Shields Marine School, with TyneMet College and Queen Alexandra Sixth Form.

We offer a vast range of educational opportunities for those aged 14 to adults - including A'levels, vocational programmes, apprenticeships, Higher Education and specialist maritime training. Our portfolio is multi award winning with national accolades and a global outstanding reputation for maritime provision. The College has a high performing SEND provision which has been recognised nationally and is a regional specialist in teaching and learning for learners with SEN.

Tyne Coast College is the North East's world leading maritime training provider and was awarded the Queens Anniversary Prize for its expertise in creating high-tech under and above water digital scenarios and was rated Ofsted 'Good' in October 2019.

As a strong proactive voice in the north east we are passionate about providing a dynamic and diverse curriculum brimming with the essential academic and vocational skills' training that enables students to progress on to their chosen careers.

Our motto for a bigger, better, stronger future for the region encapsulates our commitment to the region, the business sector and those living and working in the north east.

Recruiting high-calibre, professional staff with vocational credibility is at the core of our success. We are looking for dynamic and innovative individuals with a passion for achieving excellence through delivering a first class quality service at all times.