Field Service Scheduler

2 days ago

Leicester, Leicester, United Kingdom Plant Plan Full time

Job Summary

The Scheduler is responsible for planning the weekly and daily workload of the Field Maintenance Technicians. This includes a pro-active element, planning in the next weeks work, and also a reactive element, planning in sickness cover, special visits, replacements etc. as the needs crop up.

You will work closely with both the Area Service Managers and the Field Technicians, and a clear head, proactive approach to solving problems, and the ability to work fast under pressure are essential attributes for this role.

Duties

  • Proactively plan the following weeks workload for the Techs you're responsible for.
  • Upload jobs to our field service system.
  • Reactive planning – ensure any issues are resolved as fast as possible.
  • Meet internal SLAs for response and solution delivery.
  • Work closely with the team to help deliver an excellent customer experience.
  • Be a point of contact for the Techs.
  • Take a proactive approach to round optimisation and efficiency.
  • Provide cover and support to other members of the Contract Admin team if required.

Requirements

  • Strong IT and keyboard skills.
  • A logical, data-driven approach to problem solving and planning.
  • Ability to juggle multiple tasks and priorities without getting fazed.
  • Good people and communication skills.
  • Able to withstand pressure and push-back from Field Technicians, and keep them to plan.
  • Strong geographical awareness including towns/cities and road networks.
  • Prior experience in route planning and reactive scheduling are a must.
  • Passionate about achieving efficiency and maximising output.
  • Driven to deliver an excellent customer and team experience.

About Plant Plan:

We're a family-owned business that are growing rapidly. We provide interior and exterior planting to a wide range of clients in the B2B space, including working with design and build companies, fitout contractors and architects through to dealing directly with the user-occupiers of a space. Our core market is office/workspaces, hotels, and restaurants in England.

We have a great team of people and a strong culture and drive to succeed. We're ambitious, striving to be the best planting company in the UK, and growing quickly. It's an exciting time to join the team

Our Values:

  • We Exceed Expectations
  • We Make Things Happen
  • We Do The Right Thing
  • We Always Look For Ways To Improve
  • We Care For Our Colleagues, Our Customers, and Our Communities.

Job Details:

  • Full Time, Perm, In Office.

Benefits:

  • Additional leave
  • Company events
  • Company pension
  • Enhanced maternity leave
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Private medical insurance
  • Referral programme

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