Clinical Support Worker

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience

Job overview

An exciting opportunity is available for an experienced Community Clinical Support Worker to join our MSNAP Accredited Memory Assessment Service working 30 hours per week.

The Memory Assessment Service East (CMAS) is nurse-led with a strong emphasis on multi-disciplinary team working to ensure that users of the service receive high quality, compassionate care throughout their memory assessment process. You will work within a full MDT which includes nurses, OTs, support workers, a Consultant Psychiatrist and Clinical Psychology, and which is well supported by admin.

The service is proud of being dynamic, responsive and proactive to the changing needs of the local population and its service users.

The team is currently embracing the opportunity to be part of a rebrand and Older Persons transformation of these services over the next few months making this a fantastic time to be part of the development of this ambitious new plan.

Main duties of the job

The successful candidate will join a service with a positive team culture, focused on learning, developing, improving and supporting each other as well as our service users.

Support workers provide practical and emotional support to patients and their families at different stages throughout their journey through the memory service. They help with day-to-day care, well-being, and activities to promote independence and quality of life.

Clinical physical observation checks particularly if medication has started (e.g. BP, Pulse, general observations) this is then feedback to the relevant clinicians as needed. Support with assessment process and complete functional assessments where clinically indicated. In addition, will support with joint visits with clinicians where clinically indicated.

Undertake various administration tasks such as clinical notes, phone calls and letters using our main EPR System. Working closely and liaising with other Healthcare Professionals and Third Sector services for the benefit of the patient. Will support with attending their CT head Scan appointments if they are unable to attend themselves.

Complete post diagnostic support visits. This covers a range of areas such as emotional and practical support and to signpost accordingly. Supporting the facilitation of post-diagnostic groups (Carers Forum, Carers workshop, Living Well with Dementia Group and MCI)

You must be able to travel to various locations across Suffolk.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Detailed job description and main responsibilities
Person specification
Knowledge
Essential criteria

• Understanding of issues surrounding confidentiality

Qualifications
Essential criteria

• Care Certificate – must be achieved within first 12 weeks of employment
• NVQ Level 2/3, in Health and Social Care or equivalent experience

Experience
Essential criteria

• Previous experience within the care sector

Desirable criteria

• Mental health experience

Skills
Essential criteria

• Ability to work without direct supervision, liaising appropriately with other practitioners in the team.
• Good verbal and written skills.
• Good observation and reporting skills.

YOUR APPLICATION

We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer certification / accreditation badges
Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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