Night Receptionist

2 weeks ago

London, Greater London, United Kingdom Nobu Hotel London Portman Square Full time £25,000 - £40,000 per year
The Role - Night Receptionist

Crafting calm and care through the night with precision and warmth

As a Night Receptionist at Nobu Hotel London Portman Square, you'll be the reassuring presence and welcoming face for our guests during the quiet hours. Working on a 4 on, 4 off shift pattern, you'll manage the full guest journey with attentiveness and professionalism, ensuring every interaction reflects Nobu's crafted hospitality and signature values.

You will
  • Create a warm, welcoming and lasting impression for every guest
  • Manage the guest journey from pre-arrival to post-stay with care and precision
  • Build genuine relationships with guests, especially VIPs and repeat visitors
  • Provide attentive, natural and friendly service that reflects Nobu standards
  • Answer guest enquiries and follow up promptly and professionally
  • Maintain a tidy, presentable reception area with all necessary materials
  • Be immaculately presented in correct uniform at all times
  • Use OPERA Cloud proficiently to capture and manage guest information
  • Tailor service for VIP guests and anticipate guest needs
  • Handle cashiering duties securely and manage a personal float accurately
  • Resolve issues swiftly and empathetically, logging and following up as needed
  • Support and train new team members, fostering a collaborative environment
  • Liaise effectively with all departments, especially Rooms Division
  • Ensure safety procedures and secure access via the reception desk
  • Attend team meetings and contribute ideas for service improvement
  • Act as an ambassador for Nobu values of Family, Crafted, Smile and Kokoro
  • Demonstrate a proactive, positive approach to work and guest care
  • Work on a 4 on, 4 off shift pattern to support consistent overnight coverage
  • Perform any other duties as required
What We're Looking For

You bring experience in a front-of-house or guest-facing role, ideally within a luxury hotel setting. You're calm, confident and thrive in a night-time environment where attentiveness and detail matter most. With a proactive attitude and a genuine passion for hospitality, you'll ensure every guest feels cared for and every night runs smoothly.

Benefits of Joining Our Team
  • £1000 Refer a Friend Scheme
  • Two hotel-wide social events each year including our Employee Awards Night
  • Discounted overnight stays across Nobu properties worldwide
  • Discounted Pilates classes and wellness treatments
  • Opportunities to progress within our hotel and the wider Nobu portfolio
  • Innovative learning and development opportunities
  • Exciting wellness and volunteering initiatives
  • Up to 33 holiday days through length of service
  • Life Assurance Scheme
  • Cycle to Work Scheme
  • Discounts on all food and beverage
  • Free meals while on duty

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