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Sales Consultant

2 weeks ago

Wadebridge PL HB, United Kingdom Kernow Fires Full time £25,000 - £40,000 per year

About Us We are a thriving, design-led showroom specialising in high-quality wood-burning stoves, premium fireplaces, outdoor kitchens, and stylish living solutions that bring warmth and enjoyment to our customers' homes and gardens. Our business is experiencing sustained growth, and we pride ourselves on offering exceptional products, inspiring design, and personal service.

The Role We are seeking a dynamic, customer-focused Sales Consultant to join our successful showroom team in Wadebridge. This is a sales-driven role where you'll guide customers through our extensive product range, from efficient wood burners for local homes to high-end designer fireplaces for renovations, new builds, and prestigious developments. You'll work across all price points, ensuring every customer receives the same exceptional service and finds the perfect solution for their needs.

Key Responsibilities

Sales & Customer Excellence:

  • Deliver outstanding customer service to all visitors and callers, regardless of budget or project scale
  • Build rapport quickly and understand each customer's specific heating and design requirements
  • Confidently guide customers towards products that suit their home and budget without being pushy
  • Envisage which fires and fireplaces will work best in each unique space
  • Identify opportunities to promote our professional design service where applicable
  • Convert enquiries into sales by matching customers with solutions that meet their needs and aspirations
  • Capture all customer details accurately and process information efficiently
  • Organise site visits for surveyors in a timely manner where required
  • Meet and exceed sales targets and KPIs consistently

Product Knowledge & Outdoor Living:

  • Develop comprehensive knowledge of our fireplace range, from efficient wood burners to luxury designer installations
  • Become an enthusiastic expert on our extensive outdoor living brand, including Big Green Egg and fully furnished outdoor kitchen solutions
  • Drive sales growth and strategic direction for our outdoor living division
  • Stay current with product developments and market trends through self-directed learning
  • Complete any necessary homework to ensure you can confidently advise customers from day one

Collaboration & Business Development:

  • Work seamlessly with our Design team, providing detailed customer briefs and project information
  • Prepare accurate costings and quotations for customers
  • Use tools such as SketchUp to support customer visualisation (desirable but not essential)
  • Bring fresh sales ideas and innovative techniques to the team
  • Contribute proactively to showroom presentation and seasonal displays
  • Maintain comprehensive product knowledge across our full range

Data Management & Administration:

  • Demonstrate full proficiency on CRM systems (we use Simpro on Mac desktops)
  • Complete all relevant paperwork accurately and promptly with meticulous attention to detail
  • Adapt quickly to new systems as business requirements evolve
  • Ensure all customer records and documentation are properly maintained

Essential Requirements:

  • Proven sales experience with demonstrable track record (CV must include sales history)
  • Exceptional customer service skills with ability to engage customers at all budget levels
  • Strong interpersonal and communication abilities, both face-to-face and over the telephone
  • Confident, consultative sales approach without being aggressive or pushy
  • Quick learner with enthusiasm to gain product knowledge rapidly
  • Self-motivated with proactive approach to achieving sales targets
  • Full proficiency on at least one CRM system
  • Excellent attention to detail and organisational skills
  • Ability to work effectively as part of a collaborative team
  • Confident IT skills (experience with SketchUp or similar design tools advantageous)
  • Full UK driving licence
  • Professional demeanor with genuine enthusiasm for premium home and garden products

What We Offer:

  • Competitive salary
  • Full product training across fireplaces and outdoor living ranges
  • Friendly, supportive working environment in a growing business
  • Opportunities for long-term career development
  • Showroom location: Wadebridge

Contract Details: This is a full-time role, offered as a 12-month maternity cover position, with the potential for permanent employment for the right candidate to support our continued business expansion. Salary circa £30,000, negotiable depending on experience and performance.

This is the perfect opportunity for an ambitious sales professional who thrives on building customer relationships, loves premium products, and wants to be part of an exciting, growing business.

Job Type: Full-time

Pay: From £30,000.00 per year

Benefits:

  • Company pension
  • Employee discount
  • On-site parking
  • Store discount

Work Location: In person