Contact Centre Team Member

1 day ago

Reading RG JT, United Kingdom Oxygen - Contact Centre Full time

Here at Oxygen ActivePlay, we are looking for a number of contact centre agents to join the team and to support and work with the team to deliver exceptional customer service to our parks, and our customers.

Here we believe each team member matters. We demonstrate this by supporting individuality and authenticity, by providing training and development opportunities and encouraging internal progression at every level. Hard work is not only recognised, but also appreciated and rewarded.

Our rapid growth means we are always on the lookout for passionate, talented, fun, and engaging people to join us on our adventure.

Join our dynamic customer contact centre team, the pioneers of play and customer service standards As a key part of our exciting indoor activity park, you'll be the first point of contact for guests, delivering top-tier service with a smile. You'll assist with bookings, provide information on our wide range of activities, and resolve any customer inquiries, all while embodying the fun, energetic spirit of our brand. Your focus will be to offer our customers a platinum level service, never compromising on quality and making every customer feel special. You will need to be positive and outgoing with a flair for resolving issues, as well as possessing a natural ability to hold conversations to make a connection with our customers.

If you're passionate about creating memorable experiences, solving problems, and working in a fast-paced, playful environment, we'd love to have you on our team

We are looking for a full time 37.5 team member. This position is at our park in Reading working in the contact centre office.

Benefits

  • Industry-leading pay
  • Company Bonus Scheme
  • 50% off food and drinks while on shift
  • 50p hot drinks
  • 50% off you + 4 on weekdays
  • 50% off entry for you + 4 on weekends and during school holidays
  • 20% off up to 4 parties a year for your family & friends
  • 25% off food and drink when not on shift
  • 25 days holiday + bank holidays
  • Increased holiday leave at 2 and 5 years of service
  • Birthday is a paid day off for everyone
  • Pension Scheme
  • Discount & reward platform offering discounts and rewards for leisure, restaurants and high street and online stores

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