Client Solutions Lead

Fluency (part of the M+C Saatchi Group) is looking for a Client Solutions Lead to oversee global client projects, build senior client relationships, and transform data into compelling stories. If you're passionate about insights, strategy, storytelling and thrive in a collaborative environment, we'd love to hear from you

The Role:

As the Client Solutions Lead – Social Analytics, you'll be responsible for managing strategic relationships, overseeing project delivery, and driving business growth across your portfolio. You will act as the key point of contact for clients, collaborating closely with our consulting and data science teams to deliver innovative, AI-powered insights, with a specific and deep focus on social media performance and trends.

This role combines client leadership, commercial accountability, and compelling data-driven storytelling, especially in translating social media content performance (organic and paid) into actionable business strategy, across industries from e-commerce to government.

What you'll do:

• Own client accounts – take overall accountability for delivery, outputs, and commercial performance within your portfolio, proactively managing contracts, SOWs, and scopes of work.
• Build Deep Client Partnerships & Drive Proactivity – Maintain trusted partnerships with senior stakeholders, serving as an actively leaned-in, proactive advisor. Share emergent social media findings and trends before being asked, offering strategic counsel, clarity around expectations, and solutions to complex challenges.
• Lead Social Media Performance Evaluation – Oversee the deep-dive evaluation of both organic and paid social media content. Drive analysis to understand how platform algorithms are up-weighting content, what content is working well, and critically, why, ensuring these insights lead to clear client action.
• Drive High-Quality Delivery – Lead account teams, allocate resources, and ensure deadlines are consistently met while interrogating outputs to guarantee excellence in storytelling and insight delivery.
• Champion Pitches and Growth – Play a leading role in pitches, whether leading directly or acting as a "pitch doctor," and identify organic opportunities to broaden relationships and revenue.
• Guide Strategic Outputs – Work with colleagues to shape decks, reports, and campaigns that turn diverse data sources (with a strong emphasis on social platforms alongside search, forums, news, blogs, etc.) into compelling stories using advanced AI-driven analysis.
• Mentor and Develop Others – Support and challenge junior consultants, providing coaching, feedback, and professional development to raise the floor and ceiling of delivery quality.
• Collaborate Across Teams – Partner with strategy leads, consulting, and data science colleagues to create innovative, first-class solutions that answer client briefs and unlock new value.
• Be the Social Media Pulse – Maintain your ear to the ground on all things social media. Keep a close eye on emerging platform features, content formats, and industry trends to bring fresh, proactive thinking to both clients and internal teams.

What you'll bring:

• Strong experience in consulting, insights, market research, or a related environment (agency or client-side).
• Proven success in leading senior client relationships and delivering complex projects.
• Deep, demonstrable knowledge of major social media platforms (e.g., TikTok, Instagram, YouTube, X, etc.), including their current algorithms, advertising mechanisms, and content best practices.
• A strong insight mindset with experience in evaluating organic and paid social media performance data, translating metrics into strategic takeaways.
• Strong commercial awareness with experience managing contracts, SOWs, and business targets.
• Skilled in producing cohesive, data-backed insight reports and presentations with a focus on compelling narrative development.
• Comfortable with research tools such as Brandwatch, GWI, YouGov Profiles, Mintel, or SimilarWeb.
• A clear communicator, collaborator, and team leader, with strong mentoring skills.
• Curious, resilient, and passionate about how data, particularly social media data, drives brand success.
• (Bonus) Experience with analysis/visualisation tools (Tableau, SQL, Python, R, SPSS) or additional languages.

How you'll excel:

• Excellent communicators and confident presenters.
• Proactively leaned-in personalities who build rapport quickly and inspire trust by bringing foresight to the client conversation.
• Natural collaborators who build rapport quickly and inspire trust.
• Commercial thinkers who balance profitability with outstanding client service.
• Entrepreneurial and hungry for growth.
• Trusted advisors with a strong POV on how data, especially from social platforms, can transform client businesses.
• Leaders who motivate others and raise the quality of work across teams.
• Resilient under pressure, staying calm, positive, and solutions-focused.
• Comfortable sharing credit, shouldering challenges, and having honest conversations.

WHAT YOU'LL GET:

For the right candidate, we will offer a competitive salary and benefits package which includes 27 days annual holiday, private healthcare, employer contributory pension, life assurance and income protection. We also offer a host of benefits that support wellbeing including subsidised gym membership, whilst our commitment to Diversity and Inclusion sees us offer learning opportunities around D&I, mentoring programmes and the opportunity for all to participate in a number of active Employee Led Networks and associated events. Finally, this role will be supported with all the necessary personal development required to set someone up for success.

CLOSING DATE: 04 January 2026. No Recruitment Agencies.

ABOUT M+C SAATCHI GROUP

M+C Saatchi Group has pledged its commitment to create a company that values difference, with an inclusive culture. As part of this M+C Saatchi Group continues to be an Equal Opportunity Employer which does not and shall not discriminate, celebrates diversity and bases all hiring and promotion decisions solely on merit, without regard for any personal characteristics.

If you require any reasonable adjustments throughout the recruitment and selection process, please make us aware as part of your application.

All employee information is kept confidential according to General Data Protection Regulation (GDPR).

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