Client Solutions Architect

Client Solutions Architect – Digital Security 

PGI is a global consultancy that helps organisations build digital resilience. We deploy our people to implement solutions on behalf of clients or to support them in developing their own capabilities. Our vision is a world resilient to digital threats and online harm. To achieve this, we need to grow our team of talented and passionate people. Our clients include some of the most well-known global brands, national governments, and innovative growing businesses. We operate in an exciting, fast-growing sector that bears increasing relevance and importance to nation-states, corporates, universities, and NGOs.

PGI's delivery function continues to expand, driving our successful growth. The responsibilities of the post are as follows:

· Contribute to the strategic direction for PGI's Key Clients by consulting, advising, shaping, and designing human and technical interventions at a senior, expert level.

· Integrate/embed with clients as a trusted adviser to understand their problems and present what might be tangibly needed to meet strategic or tactical outcomes.

· Lead clients and account managers to identify existing, tailored, or potential service lines that meet their requirements, particularly where an expected need is unclear.

· Present clear roadmaps/journeys to clients, and how solutions meet their outcomes.

· Collaborate with PGI's subject matter experts to identify a blend of PGI services to achieve the client's desired outcome – via multiple lines or holistic solution design.

· Define solution delivery models in support of consultants, analysts, testers or wider PGI stakeholders so target client and PGI delivery outcomes are achieved.

· Support sales and account managers in designing and building client solutions, including conducting the necessary requirements gathering, leading on the technical elements of proposal writing and presenting clear and meaningful benefit.

· Identify thematic market opportunities for clients, defining how PGI's existing or potential offering can evolve with them to meet significant areas of demand.

· Guide account managers and clients to identify opportunities for up and cross selling to meet or exceed client strategic or tactical outcome expectations.

· Partner with PGI's marketing and sales teams to develop product collateral to define how client problems were solved by PGI's products, services, expertise or more completely by solutions – via effective mediums to the appropriate target audience.

· Mentor delivery staff on aspects of solutions architecture, client management, pre-sales and how to align measuring existing baseline posture with potential capability.

· Utilise existing corporate and public sector experience to influence compliance, adherence or alignment with industry recognised standards or certification.

· Translate technical reports, outputs, or datasets to help inform clients on how to, where, how and why they may want to consider various service lines or solutions.

· Own how PGI strategically engages/approaches client types to measure, design or remediate risks to pragmatically improve digital security or investigations capability.

· Contribute to growing client relationships through effective understanding of PGI capability and relevant USP/expertise relative to clients and their desire to build, detect or protect.

· Effective consulting skills to listen, define solutions and advise clients on how best to approach solving problems.

· Proven people and relationship management skills.

· Strong commercial understanding of the corporate and public sector and appreciation of wider PGI client markets.

· Strong sense of responsibility and accountability.

· Experience in pre-sales, scoping requirements, and client-facing delivery engagements.

· Confidence and industry experience to challenge security maturity initiatives.

· Understanding of wider digital resilience service lines and subject matter knowledge.

· Demonstrable experience providing corporate, public sector and international consultancy.

· Reporting and presentation skills to diligently feedback client knowledge to sales and delivery teams.

· Experience in or working knowledge of the ISO/IEC 27000 series and PCI range of standards, NIST CSF, DORA, GDPR/DPA, ISO/IEC 23894 and the Online Safety Bill.

· Experience in conducting risk assessments and forming risk management policies.

· Excellent verbal and written communication skills, with the ability to present to senior business stakeholders.

· A positive approach to problem-solving and possesses the ability to work smart and collaboratively to set deadlines.

Diversity, Equity and Inclusion at PGI

As a British company which operates internationally, we draw strength from the diversity of our people. Without our diverse team, we couldn't do the work we do. We are involved in projects across 80+ geographies, our people speak 25+ languages and come from a variety of backgrounds. By hiring and cultivating a diverse, equitable and inclusive workforce, we can uphold values that enable every member of the team to thrive, while delivering novel solutions to novel problems.

Accessibility at PGI

Every individual has different requirements, so we are committed to implementing reasonable adjustments to mitigate physical and non-physical barriers in the workplace.

We strive to make the recruitment process as accessible as possible, but if you have any questions or concerns, please get in touch.

Please note: We are not accepting applications or speculative profiles from any recruitment agencies. If we require additional resource, we will reach out to you.