Solution Architect

Our Professional Services organization is expanding, and we are looking for an experienced Solution Architect to join our growing team. As a Solution Architect at , you'll play a vital role in company growth by serving as a trusted technical advisor for our largest and most complex implementations. You'll partner with business stakeholders across Sales, Partners, and Customer Success teams to help win strategic business by integrating into enterprise environments. You'll also collaborate closely with our Builders (Product and R&D) to architect comprehensive and scalable client solutions that help clients unlock the full value of our platform.

Please note this role requires attending our London office 3 days a week*
About The Role
Our Professional Services organization is expanding, and we are looking for an experienced Solution Architect to join our growing team. As a Solution Architect at , you'll play a vital role in company growth by serving as a trusted technical advisor for our largest and most complex implementations. You'll partner with business stakeholders across Sales, Partners, and Customer Success teams to help win strategic business by integrating into enterprise environments. You'll also collaborate closely with our Builders (Product and R&D) to architect comprehensive and scalable client solutions that help clients unlock the full value of our platform.

Please note this role requires attending our London office 3 days a week*

• Develop in-depth knowledge of the platform, products, and extensibility tools to design and architect comprehensive solutions that integrate into clients' digital landscapes
• Support new deals through discovery, requirements gathering, and solution design to post-sale delivery, collaborating closely with Sales, Partners, and Customer Success teams
• Lead technical consulting engagements for customers, applying industry knowledge in the areas of system scale, security, user governance, and data architecture
• Design complex solutions that leverage our developer tools, including the API and apps framework, to enable the delivery of data migrations, integrations, and custom applications
• Produce solution design documents, system architecture diagrams, and workflow diagrams that bridge the gap between business requirements and technical deliverables
• Lead technical discussions with key stakeholders on the client side and serve as a trusted advisor to internal Customer Success and Services teams
• Advocate for customers with Product teams when their needs are not met and play an active role in extending product capabilities to help customers exceed their business goals
• Support building and maintaining the technical knowledge of our Professional Services team through mentoring, knowledge sharing, and development of best practices

Your Experience & Skills

• 5+ years of experience in B2B SaaS as a solution architect, professional services engineer, or technical consultant, preferably in highly-integrated, enterprise environments
• Strong knowledge of APIs (RESTful, GraphQL), web standards (HTTP, HTML/CSS), identity management (SCIM), and authentication protocols (SAML 2.0/OAuth 2.0) with prior software development experience being a plus
• Experience estimating delivery effort and creating Statements of Work for data migrations, integrations, and custom application development
• Hands-on experience with integration platforms such as , Zapier, Workato, Power Automate, or other iPaaS solutions
• Exposure to Generative AI tools such as LLMs, MCPs and AI-assisted editors such as Cursor
• Strong customer-facing and presentation skills with the ability to establish credibility with client stakeholders and executives
• Ability to clearly articulate technical topics to a non-technical audience with exceptional communication and documentation skills
• Detail-oriented with strong project management and problem-solving skills, and the ability to multitask on simultaneous projects
• Positive attitude, empathy, and high energy with the ability to take initiative and adapt in a fast-paced environment
• Bonus points for fluency in the French or German language.
• BA or BS degree preferred