Client Service Manager

Provides pro-active service and communications to retirement plan clients. This includes providing client support, documentation and record keeping, preparation of plan statements, communication of plan information to client, and assists with the modification and enhancement of plan administration processes, within the limits of established policy.

ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

•    Provides support to clients through a number of channels including phone, letters and emails to quickly resolve the request

•    Acts in a pro-active manner with assigned clients and advisors to ensure retention as well as inspire client dedication and engagement to develop positive relationships

•   Responsible for interpreting plan documents for client plan administration.

•    Provides calculations and amounts to plan sponsors, communicates fund actions, consults with clients to answer inquiries, researches and resolves issues, provides legal updates, and responds

to requests for specialized reports

•    Assists plan sponsor and intermediaries on the utilization of web-based applications and delivers web demonstrations for financial advisors and plan sponsors.

•   Works with clients to correct and fund payroll items and manages distribution requests.

•   Coordinates plan compliance testing with the compliance team.

•   Participates in sales finals presentations and promotes cross-sell opportunities as needed

SUPERVISORY RESPONSIBILITIES (NONE)

REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATES, LICENSES, REGISTRATIONS

•   Bachelor's degree in business related filed or combination of education and industry experience

•   3-5 years of total experience in Retirement Services, with emphasis in the daily 401(k)

environment, 403b or IRA areas

•   Strong MS Office Skills with an emphasis in Excel

PREFERRED (BUT NOT REQUIRED) EDUCATION OR SKILLS FOR THIS ROLE ARE

•   Preferred ASPPA or CEBS

COMPETENCIES

•   Thrives in a fast-paced environment

•    Embraces personal growth and wants to be challenged in deadline-driven and multi-component environment

•   Excellent communication skills both written and verbal

•   Builds collaborative relationships

•   Effective time management and organization skills

•   Demonstrates initiative

•   Forward thinking

•   Fosters teamwork

•   Results drive/oriented

TRAVEL: 10%.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The national average salary range for this role $60-80k in base pay, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis.  Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc.  For more information, please visit  

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