IT Field Service Engineer

6 days ago

Gillingham, Kent, United Kingdom Denta Dynamix Full time

IT Field Service Engineer Opportunity – IT and Dental Imaging Focus

We are seeking a skilled and adaptable IT Field Service Engineer to join our team. This role involves installing, servicing, and repairing a wide range of IT systems and dental imaging equipment at customer sites across Great Britain. It requires frequent travel and occasional overtime, offering hands-on experience and in-service training to support your professional growth.

About the Role

This is a UK-based field engineer position, ideal for someone who thrives on variety and enjoys being on the move. You'll play a critical role in ensuring the smooth operation of IT systems and dental imaging solutions for our clients, delivering exceptional technical support and customer care.

Key Responsibilities:

  • Installing and configuring IT hardware, software, and dental imaging equipment.
  • Troubleshooting and resolving technical issues on-site, including IT network and connectivity problems.
  • Conducting routine maintenance and repairs on imaging systems and IT infrastructures.
  • Coordinating with the service desk and other teams to meet agreed service levels.
  • Providing guidance and training to clients to ensure effective use of installed systems.

About You

We are looking for someone with a "can-do" attitude who is eager to learn and deliver exceptional service. The ideal candidate will have:

  • IT Support Skills: Experience in diagnosing, troubleshooting, and resolving IT issues, including networking, hardware, and software.
  • Outstanding customer service skills, with empathy and patience.
  • Experience managing issue resolution to meet SLAs.
  • Strong organizational skills to manage multiple tasks and prioritize effectively.
  • The ability to work both independently and collaboratively.

Requirements

  • Hands-on IT skills and basic engineering knowledge.
  • Proven problem-solving abilities and attention to detail.
  • Excellent communication skills for both technical and non-technical audiences.
  • A clean UK driver's license.
  • Proof of your right to work in the UK.
  • Flexibility and willingness to travel extensively across the UK.
  • Reside within a commutable distance of Gillingham, Kent.

Position Details

  • Pay: £30,000 - £33,000 per year DOE.
  • Contract: Full-time.
  • Start Date: ASAP
  • Work Location: In-person (no remote work).

If you are ready to apply your IT and engineering skills in a dynamic field role, this is an exciting opportunity to grow within a thriving industry. Take the next step in your career and join a team committed to excellence

Job Types: Full-time, Permanent

Pay: £30,000.00-£33,000.00 per year

Application question(s):

  • Describe your experience in diagnosing, troubleshooting, and resolving IT issues, including networking, hardware, and software.
  • This role involves regular travel across the UK primarily South and Midlands, including occasional overnight stays. Are you comfortable with this level of travel, and how do you plan to adapt to it?

Licence/Certification:

  • Drivers license (manual) (required)

Work Location: On the road

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