Subcontractor Coordinator

Join us on our journey to empower over a million people to change their behaviours and thrive
At Thrive Tribe we deliver award-winning healthy lifestyle and wellbeing programmes that make people happier and healthier
We're looking for a Subcontractor Coordinator to join the Smokefree Hampshire service.
The service supports and encourages Hampshire residents to embark on their smokefree journey in addition to educating members of the community and professionals around the impacts of smoking.**
Like all roles at Thrive Tribe, you can expect your time at work to be fun, varied and challenging. We don't like to stick to a firm JD as we know from experience that things change throughout the lifetime of a role and it gives our people the chance to play to their strengths.

A typical day as an Subcontractor Coordinator might include :

• Act as the primary point of contact for sub-contracted pharmacies and vape stores.
• Onboard new sub-contractors, agree the sign off of service level agreements, provide training,

provide promotional resources, establish clear performance expectations and reporting

requirements.

• Build and maintain strong, collaborative relationships with sub-contractors.
• Regularly communicate with sub-contractors to provide updates, address queries, and offer support.
• Monitor sub-contractor performance against agreed service level agreements (SLAs) and key

performance indicators (KPIs).

• Conduct regular site visits to sub-contracted premises to ensure compliance and quality standards.
• Coordinate the delivery of stop smoking services across the sub-contractor network.
• Ensure timely and accurate data collection and reporting from sub-contractors.
• Manage and distribute resources and materials to sub-contractors as required.
• Address any service delivery issues or challenges promptly and effectively.
• Ensure that all sub-contractors are adhering to relevant policies and procedures, including data

protection and confidentiality.

• Monitor and evaluate the quality of service delivery provided by sub-contractors.
• Identify areas for improvement and implement strategies to enhance service quality.
• Prepare regular reports on sub-contractor performance and service delivery.
• Attend meetings and provide updates as required.
• Working with colleagues across all of our Thrive Tribe services to contribute to new projects and

service developments – we're always looking to share knowledge and resources

• Ensuring due consideration is given to Information Governance and Clinical Governance legislation,

requirements and guidance.

• Helping us maintain the ethos of Thrive Tribe by driving our

About You...
More than anything, we are looking for a team player who puts their heart in to their work. We've got some core values that run through everything we do, and we'd love it if they resonate with you too

Be the change
You like helping people. You'll be working with those who need help the most, empowering them to make positive changes to thrive.

Be effective
You're patient and can adapt under pressure. Always happy to make time for other people. And have a great attitude.

Be happy

You recognise the power of a smile. You value a fun, supportive workplace and want to come to work raring to go (check out our rating on Glassdoor).

Be successful
You are motivated and driven. Happy working solo or as part of a team, you love meeting targets. And will be given opportunities to contribute and develop your career.

Be big-hearted
You want to make a difference. Working with a like-minded team of optimistic people, we want the same thing to do meaningful work and change lives.

To work with us in this role it is beneficial if you have have proven experience in sub-contractor management or a similar coordination role, excellent communication and interpersonal skills, strong organisational and time management skills, and the ability to work independently and manage a geographically dispersed network. However, we hire based on attitude over traditional skills and experience so if you feel you are right for the job we would love to hear from you

Perks...
Every person makes Thrive Tribe the incredible place it is to work and play together, we're unstoppable. Within our buzzing environment our talented people work hard but we ensure lots of fun is thrown in too We offer you;

• Regular team events and activities, including ThriveFest and our annual Challenge Weekend (for those who want to put their fitness to the test)
• Flexible working – we're serious about life/work balance
• Tailored health and wellbeing support such as access to life coaching
• Rewards portal offering discounts on shops, restaurants, and days out
• Enhanced parental leave
• 23 days holiday, increasing every year up to a maximum of 29 days (plus Bank Holidays)
• And last but not least, a day on us to live by our values

Contract:
Full time (37.5 hours), permanent

Salary:
Starting at £23,810 FTE (rising through annual increments to £25,000).
Closing Date:
19/11/25

Applicants will be contacted to outline the next stages of the process. Interviews are likely to take place on 24/11/25 & 25/11/25
Location:
This role is home-based, but will require regular travel throughout Hampshire. The role requires applicants to be a car driver and have access to a car for this role.

Please note, the successful applicant will be required to have the right to work in the UK.

Learn more about Smokefree Hampshire:*
Smokefree Hampshire | Quit Smoking Support
*Got a question?
Please don't hesitate to email
We believe that every person has the right to thrive at work, which is why we are committed to equal employment opportunity and will not discriminate. Should you require any specific accommodations in the recruitment process please let us know in your application
.