Receptionist/Operator for the hotel, Pay rate: 13.00 per hour

1 week ago

London, Greater London, United Kingdom Kheri Trading Ltd Ta The Westbourne Hyde Park & The Crescent Hyde Park Full time

Hotel Receptionist, Pay rate: FROM £13.00 per hour (Full time)

Hotels: The Westbourne Hyde Park Hotel & The Crescent Hyde Park Hotel

Address: 51 Gloucester Terrace London W2 3DQ

Position: Immediate start - Reports to Manager

Job Objective: To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all our guests, with the key aim of retaining and attracting new customers

Essential requirements: You must:

  • have proof of right to work in the UK, able to converse in English, have basic knowledge of Microsoft Word, Excel, Outlook, flexibility to work
  • Be flexible for early/late and weekend shifts

Main responsibilities

  • Deliver excellent customer service, at all times
  • Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail with guests, colleagues, housekeeping, managers.
  • Deal with check-ins, check-outs, collecting payments and keeping records of transactions in the system.
  • Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety
  • Must have multi tasking skills to be ready to help in any department.
  • Miscellaneous duties as required as blow or which will be discussed if/when they arise.

Preferences: A background in hospitality industry and customer service will be preferred for the role. Also, any candidate with basic knowledge of Guestline/ Rezlynx, Opera, Cloudsbeds, Mews or any property management system (PMS).

Training: Full basic-training will be provided to meet the requirements of role.

====================================

  • Contact: Waqar Ahmad - HR Manager
  • Reference: Indeed/Hotel Receptionist - WHP

Job Type: Full-time

Pay: From £13.00 per hour

Application question(s):

  • Any experience as a receptionist in hotels industry especially in 3- or 4-star hotels.

Work Location: In person

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