Specialist Benefits Officer

We have an opportunity for a varied Specialist Academy Benefits Officer within the Bromley Benefits team. The successful candidate will need to demonstrate knowledge of state benefits and local authority schemes. The main purpose of the role will be to perform specialist tasks within the team, including the compilation of responses to Subject Access Requests, Freedom of Information requests, and sharing of information via liaison with the dedicated Benefit Fraud Team within the DWP Single Fraud Investigation Service. These tasks include thorough interrogation of benefits computer systems. The role also includes maintenance of the Supported Exempt Accommodation register and some benefit assessment work. This role includes close liaison with London Borough of Bromley Client officers and Client teams. You will be required to liaise with customers both verbally and in writing, and to respond to sometimes complex queries. This role is a hybrid role to incorporate office-based work at Bromley Civic Centre and homeworking.  

Key tasks and responsibilities:

• Respond to Subject Access Requests within the prescribed timescale.
• Respond to Freedom of Information requests within the prescribed timescale.
• Provide requested information to the DWP Single Fraud Investigation Service and our own Internal Audit & Anti-Fraud Team.
• Maintain the Supported Exempt Accommodation register and liaise with managers and LBB Client to ensure compliance with SEA requirements.
• Deal with complex correspondence relating to claims for benefit.
• Ensure the Performance Management tool is completed accurately, and weekly performance table provided to the Line Manager in a timely manner.
• Ensure knowledge is kept up to date in relation to Liberata and site policies.

Essential Skills and Attributes:

• Educated to GCSE level or equivalent with minimum 5 grades A-C including English and Maths.
• Excellent attention to detail.
• Able to demonstrate knowledge of state benefits and local authority schemes.
• Experience/understanding of meeting targets and developing own performance.
• Competency in use of various IT systems.
• Excellent verbal and written communication skills.

Security vetting and checks:

If you are successful, you will need to comply with the government's Baseline Personnel Security Standard (BPSS) verification process, this includes a basic criminal record check which will identify any "unspent" convictions. If you are unable to meet these requirements your offer may be revoked.

The Company

Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.

Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values.

Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.

The Benefits

Liberata will provide the opportunity for you to develop your skills and experience with a leading supplier of services and software to public and private organisations across the UK. 

For the full list of benefits, please click here, but below is a taste of what we offer:

Holiday

26 days rising to 27 and then 28 after qualifying length of service

Pension
scheme

Contribute up to 6% and the company will match the contribution

Professional development

Support towards gaining professional qualifications

Reward
scheme

A wide range of benefits, rewards and discounts

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