Sales Enquiry Specialist

**Sales Enquiry Specialist**

Stephen James BMW Bromley has a great opportunity for a Sales Enquiry Specialist to join the centralised Sales Hub. If you have a passion for the BMW and MINI Brand and want to create an outstanding customer experience, by helping customers find the best vehicle for their needs, then this is a great opportunity to develop a career with one of the worlds most admired brands in automotive.

**Your role**

**The main duties of the role include**:

- Answer calls and respond to all customer enquiries, proactively identify their needs, build a rapport with each customer, and provide them information with regards to their enquiry
- Have thorough knowledge of the product range including new technologies, to speak confidently and effectively to existing and potential customers about our cars and services
- Respond to digital enquiries through the carwow/CRM portal within a specified timeframe of 1 hour
- Provide personalised PCP quotes when relevant (Velocity)
- Liaise directly with the appropriate manager and allocate each new enquiry to a Sales Executive
- Provide the highest levels of customer service and ensure that customers’ expectations and requirements are exceeded
- Create and coordinate customer appointments, proactively organising and making necessary arrangements for test drives

**Your profile**
- Excellent verbal & written communication skills, with experience in delivering unrivalled customer service
- Keep up to date with complex information, proven selling skills and good analytical and problem-solving skills
- Process orientated approach with excellent administration & IT skills
- Two years' experience in customer service & administration. Ideally, with experience in dealing with customers over the telephone and booking appointments.

**About Stephen James**

Stephen James Group is an established authorised BMW and MINI franchise with dealerships in North and Southeast London and Kent. As an employee-owned company, our staff hold to our 5 Core Values of providing Unrivalled Service to customers and colleagues, Unquestionable Honesty, People Obsession, Outrageous Creativity and Giving Back to the community.

Our teams, whether in customer facing roles or our workshop, are amazing - we’re passionate about making Stephen James a simple, easy, and enjoyable place to do business, through a team of people that want to create a great experience for the customer.

Ensuring that we are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of our local communities gives us a great opportunity to provide a relatable service from people who are experts in the automotive industry.

**Salary and hours**

**Salary**: £9,651,20 with an additional bonus opportunity of approximately £1,800 per annum
Saturday, 8am to 5Pm and Sunday, 10am to 4pm, 14.5 hours per week. Role is office based work environment.

Variable rotating shifts from: Monday - Friday, times ranging from 7am - 4pm, 8am - 5pm, 9am - 6pm and 10am - 7pm plus Saturday 9am - 5pm (on a rota basis, 1 in 3, with an agreed day off in the week). Role is office-based work environment.

**Benefits**

Stephen James values our employees and invests in personal development and training. In addition, offering these market leading benefits to all our colleagues:

- Long service awards - enhanced holiday entitlement
- Discount schemes with popular retailers - helping you save more
- Employee Car Ownership Schemes - for yourself and family
- Employee Assistance programme - your wellbeing is important to us
- Access to private healthcare - we put health prosperity at the forefront
- Pension scheme and life assurance - confidence in your future