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Neighbourhood Housing Officer

2 weeks ago

East Sheen, Greater London, United Kingdom Cromwood Housing Full time £37,500 per year

Cromwood was set up by two entrepreneurs in 2002 who wanted to be the catalyst to changing the social housing crisis in London. Since then, we have been providing local authorities with properties to meet their varying housing demands and provided landlords with a hassle-free solution to renting their property. We are a mission-led business. This means that we seek to make a profit by creating social impact using our business models.

Cromwood are seeking experienced Neighbourhood Housing Officers to serve as the key liaison among tenants, the lettings team, and support networks, playing a pivotal role in sustaining tenancies. Operating as the frontline observer, you will required to promptly and effectively address any tenancy issues that may arise.

This role involves travelling to the sites daily to provide direct support and management to the residents/tenants.

Salary: £33,750 per annum

Benefits: 30 days annual leave plus public holidays, Company pension scheme, bonus scheme based on performance levels at 5% of salary, Company car and health & wellbeing portal

Hours: Monday – Friday, 9.30am – 5.30pm

Contract type: Permanent/full time

Area: South East London

Reporting to: Lettings & Tenancy Manager

Neighbourhood Housing Officer main duties include:

  • Signing tenants up to the property, ensuring that they are aware of all aspects of the tenancy and their rights according to government legislation.
  • Providing correct information to tenants regarding re-housing, benefits or any other relevant tenancy issues.
  • Undertaking regular visits to the property to deal with any tenancy related issues.
  • Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner.
  • Dealing with any potential complaints received, this may include reports of anti-social behaviour, noise nuisance, property condition and environmental issues.
  • Enforcing tenancy conditions accordingly whilst working with other members of staff to ensure this is understood.
  • Working closely with customers and offer advice to help promote positive behaviour.
  • Keeping records, reports and other admin related to their duties.
  • Ensuring that vulnerable residents are signposted to key agencies.
  • Providing appropriate support in the capacity of a landlord

Requirements for the Neighbourhood Housing Officer role include:

  • Previous experience as a Housing Officer, preferably in a Housing or professional setting
  • Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
  • Good conflict management skills
  • Strong organisational and time management skills
  • Excellent written and verbal communication skills
  • A collaborative and team-oriented mindset
  • Innovative, pro-active, and highly motivated
  • Experience of dealing with ASB (Anti-Social Behaviour)
  • An understanding of issues around housing law, rights of tenants and landlords and laws relating to repairs (Desirable)
  • Able to carry out property visits across the designated area
  • Good record keeping skills
  • Problem solving skills
  • A good understanding of Workplace Health & Safety regulations and procedures (Desirable)
  • Ability to interact with people from a wide range of backgrounds
  • Bachelor's degree in a related field (or equivalent experience) desirable
  • The post holder will be subject to an enhanced DBS check
  • A full valid driving licence

To apply, please use information provided in the advert and role profile to let us know why you would be suitable for the role. Please submit a copy of your up-to-date CV along with a supporting statement.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

By submitting your CV you are giving your consent for us to use your details to assess your suitability for this vacancy.

If you have not heard from us within 14 days, unfortunately your application has been unsuccessful.

Job Types: Full-time, Permanent

Pay: £33,750.00 per year

Benefits:

  • Additional leave
  • Company pension
  • Health & wellbeing programme

Application question(s):

  • Please tell us the first part of your postcode
  • Please tell us when you are available to start a new role

Experience:

  • Housing Officer: 1 year (preferred)

Licence/Certification:

  • driving licence that allows you to drive in the UK (preferred)

Work Location: On the road