Head of Supplier Governance

1 day ago

Edinburgh, Edinburgh, United Kingdom Change Recruitment Full time £60,000 - £100,000 per year

Head of Supplier Governance & Service Performance

Location:
Edinburgh

Permanent:
Full-time, 4 days per week in office

About the Role:

Are you someone who thrives on innovation and enjoys shaping high-performing service ecosystems?

Do you want to work in a fast-moving fintech where you'll continue to grow, lead and make a tangible impact on operational excellence? If so, this opportunity could be an ideal fit.

Our client is a technology-driven financial services business helping companies across the UK and Europe to simplify and automate financial operations. Their mission is to create smarter, faster and more resilient digital finance infrastructure that scales with modern business needs.

The Opportunity:

As
Head of Supplier Governance & Service Performance
, you'll lead the function responsible for ensuring operational reliability, exceptional service delivery and seamless supplier performance.

You'll oversee a small team focused on maintaining strong external partnerships, optimising internal processes, and ensuring that every aspect of service delivery meets the highest standards of quality, resilience and compliance.

Key Responsibilities:

  • Design and deliver a service excellence strategy that supports the organisation's growth and ensures efficient, scalable operations.
  • Build and manage relationships with third-party providers and strategic partners, ensuring performance expectations, engagement and accountability are consistently met.
  • Partner with internal teams — including Operations, Risk, Compliance and Technology — to align supplier performance with business priorities.
  • Oversee supplier lifecycle management, ensuring compliance with agreed SLAs, security standards and regulatory requirements.
  • Drive a culture of continuous improvement — identifying opportunities to enhance efficiency, resilience and customer experience.
  • Serve as the senior point of contact for operational or relationship escalations, ensuring swift resolution and minimal business impact.
  • Establish and maintain a robust framework for service measurement, reporting and performance tracking.
  • Ensure adherence to outsourcing regulations, operational resilience requirements, data protection standards and wider risk management policies.
  • Lead business incident management processes, coordinating cross-functional responses to mitigate risk and maintain service continuity.

Skills & Experience:

  • Significant experience in supplier management, service delivery or operational leadership within a financial technology or digital financial services environment.
  • Strong grasp of third-party risk, vendor governance and regulatory expectations in the fintech sector.
  • Proven ability to manage complex supplier portfolios and deliver measurable service improvements.
  • Experience leading cross-functional initiatives and regulatory change projects.
  • Excellent leadership, stakeholder management and communication skills.
  • Analytical and data-driven approach to decision making, with the ability to operate effectively in a high-growth, fast-paced environment.

Apply above or contact me on

  • Head of Marketing Governance

    6 days ago

    Edinburgh, Edinburgh, United Kingdom Royal London Group Full time £60,000 - £120,000 per year

    Head of Marketing Governance and OperationsContract Type: PermanentLocation: London or EdinburghReporting to: Group Brand and Marketing Strategy DirectorWorking Style: Hybrid (50% home/office)Team: CMO Office, Group Brand and MarketingJoin Our Group Brand and Marketing TeamWe're seeking an experienced Head of Marketing Governance and Operations to lead our...

  • Head of Marketing Governance

    6 days ago

    Edinburgh, Edinburgh, United Kingdom Royal London Full time £60,000 - £120,000 per year

    Job description:Head of Marketing Governance and OperationsContract Type: Permanent Location: London or Edinburgh Reporting to: Group Brand and Marketing Strategy Director Working Style: Hybrid (50% home/office) Team: CMO Office, Group Brand and MarketingJoin Our Group Brand and Marketing TeamWe're seeking an experienced Head of Marketing Governance and...

  • Head of Cyber Risk, Governance

    2 days ago

    Edinburgh, Edinburgh, United Kingdom McFall Recruitment Limited Full time £100,000 - £150,000 per year

    McFall Recruitment are partnering with a Global Financial Services organisation on a Head of Cyber Governance, Risk & Compliance (GRC) London or Edinburgh | HybridWe're looking for an experienced Head of Cyber Governance, Risk & Compliance (GRC) to lead a global team responsible for strengthening and harmonising the organisation's cybersecurity control...

  • Risk Manager

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Head Resourcing Full time £40,000 - £80,000 per year

    Hybrid – Edinburgh Salary – up to £70,000 Role – Third Party Risk ManagerHead Resourcing have partnered with an established private banking client in Edinburgh who are looking to recruit a Third Party Risk Manager.About the Role:Reporting into the CIO, this role plays a key role in the management of the Bank's supply chain, with primary...

  • Technology Supplier Manager

    7 days ago

    Edinburgh, Edinburgh, United Kingdom Financial Conduct Authority Full time £57,200 - £94,000 per year

    Division:Digital, Technology & InnovationDepartment:Technology ResilienceSalary: National (Edinburgh and Leeds) ranging from £57,200 to £84,000 and London from £62,900 to £94,000 (salary offered will be based on skills and experience)This role is graded as: Technical Specialist - CorporateYour recruitment contact is Sonika Suryadevara via Applications...

  • Technology Supplier Manager

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Financial Conduct Authority Full time £57,200 - £94,000

    Technology Supplier ManagerDivision: Digital, Technology & InnovationDepartment: Technology ResilienceSalary: National (Edinburgh and Leeds) ranging from £57,200 to £84,000 and London from £62,900 to £94,000 (salary offered will be based on skills and experience)This role is graded as: Technical Specialist - CorporateYour recruitment contact is Sonika...

  • Governance Administration Coordinator

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Venesky Brown Full time £40,000 - £60,000 per year

    Venesky-Brown's client, a public sector organisation in Edinburgh, is currently looking to recruit a Governance Administration Coordinator for a 6 month contract on a rate of £250-300/day (Inside IR35). This role will be hybrid based.Responsibilities:Oversee the timely preparation and circulation of reports and minutes for Board and Committees, ensuring...

  • Senior Supplier Quality Engineer

    6 days ago

    Edinburgh, Edinburgh, United Kingdom Leonardo Full time £50,000 - £90,000 per year

    Job DescriptionYour ImpactAt Leonardo, we have an exciting opportunity for a Senior Supplier Quality Engineer to join the team at our Edinburgh site. The Radar and Advanced Targeting Lines of Business (LoBs) are based at this site, and this role is key to the continued success of these activities, as well as other LoBs as required.In this role, you will...

  • Senior Supplier Quality Engineer

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Leonardo Full time £45,000 - £70,000 per year

    Job Description: Your ImpactAt Leonardo, we have an exciting opportunity for a Senior Supplier Quality Engineer to join the team at our Edinburgh site. The Radar and Advanced Targeting Lines of Business (LoBs) are based at this site, and this role is key to the continued success of these activities, as well as other LoBs as required.In this role, you will...

  • Head of Service

    2 days ago

    Edinburgh, Edinburgh, United Kingdom Scottish Rail Holdings Limited Full time £77,460 - £80,172 per year

    Glasgow/Hybrid£77,460 (£80,172 effective 01/04/2026)ABOUT SCOTTISH RAIL HOLDINGSScottish Rail Holdings (SRH) is a limited company and public body in Scotland with accountability to Scottish Government Ministers for the delivery of rail passenger services in support of the Scottish Government's objectives as set out in the National Transport Strategy. We...