Lead Product Designer

Lead Product Designer - Credit Compass

Hybrid working in London, UK (At least one day in office per week)

We're looking for a Lead Product Designer to join our Credit Compass team.

The Company

Small businesses move fast. Opportunities often don't wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that's as flexible and responsive as they are.

That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed.

We've already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive.

Your Mission

We're looking for a Lead Product Designer to own the design strategy for Credit Compass, iwoca's business-health and financing readiness product. In this role, you'll set a long-term vision for how businesses understand, improve, and leverage their financial health, while leading end-to-end design across product strategy, UX research, data visualisation, and polished UI.

Responsibilities

• Setting the design and product direction for Credit Compass and new ventures: you'll define how our products help small businesses understand their financial health and take the right steps to improve it. You'll translate insight into a clear product vision and cohesive experiences that drive behaviour change and long-term engagement.

• Leading end-to-end design across discovery, strategy, and delivery: you'll own outcomes, not just outputs; mapping journeys, validating hypotheses, and shaping interfaces that balance user needs, data integrity, and commercial goals. You'll work closely with product, engineering, and data to ensure solutions deliver measurable impact.

• Turning complex data into actionable insight: you'll design dashboards and workflows that help business owners make confident decisions. Your strength in information architecture and data visualisation will bring clarity to complex datasets, making progress visible and next steps obvious.

• Driving customer-centric decisions through research excellence: you'll lead generative and evaluative research, turning qualitative and quantitative insights into product direction. You'll ensure we continuously test, learn, and iterate with user needs clearly represented in every major decision.

• Elevating design quality and maturity across the team: you'll guide and support junior designers, helping to shape principles, patterns, and overall design quality. You'll contribute to a strong design culture by promoting healthy collaboration, fast feedback, and consistent execution.

• Delivering products that earn trust and become indispensable: you'll define how Credit Compass provides ongoing value, driving engagement, financial understanding, and lending readiness. You'll help business owners feel in control of their financial journey, returning because the product truly supports their next step.
  

About you

• A strategic thinker who thrives on solving ambiguous problem spaces

• Confident leading stakeholder discussions and aligning teams with clear, structured communication

• A proactive owner who cares about impact, not just design output

You'll need to have

• 7+ years of product design experience, including ownership of complex, data-driven products

• A portfolio demonstrating excellent interaction design and strong visual skills across shipped products

• Proven ability to lead discovery and strategy - framing problems, running research, synthesising insights

• Experience designing data-rich dashboards or tools where clarity and actionability are critical

• Strong information architecture and data visualisation capabilities

• A track record of shaping product direction, not just designing features

• A portfolio demonstrating polished execution in interaction + visual design

• Experience mentoring or coaching designers and setting a high bar for design standards

• A background working in fast-paced, iterative environments with rapid delivery and continuous learning

Nice to have

• Experience in fintech, lending, or regulated financial services

• Working with data analysts/data scientists on complex models

• Experience driving trust, transparency, and behavioural change in product design

• Workshop facilitation and strong product-thinking chops

• Familiarity with long-term engagement B2B or SME-facing products

The culture

At iwoca, we prioritise a culture of learning, growth, and support, and invest in the professional development of our team members. We value diversity in thought and skill, and encourage you to explore new areas of interest to help us improve our products and services.

The offices

We put a lot of effort into making iwoca a brilliant place to work:

• Offices in London, Leeds, and Frankfurt with plenty of drinks and snacks

• Events and clubs, like bingo, comedy nights, yoga classes, football, etc.

The benefits

• Medical insurance from Vitality, including discounted gym membership

• A private GP service (separate from Vitality) for you, your partner, and your dependents.

• 25 days' holiday, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave

• A one-month, fully paid sabbatical after four years.

• Instant access to emotional and mental health support.

• 3% Pension contributions and share options.

• Generous parental leave and a nursery tax benefit scheme to help you save money.

• Cycle-to-work scheme and electric car scheme.

• Two company retreats a year, we've been to France, Italy, Spain, and further afield.

And to make sure we all keep learning, we offer:

• A learning and development budget for everyone.

• Company-wide talks with internal and external speakers.

• Access to learning platforms like Treehouse.

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