Team Leader – Home Turf Lettings/DHI

Salary: £35,000 - £38,000

Hours: 37.5 hours per week over 5 days and additional hours as required from time to time. Usual working hours are 9am to 5pm with occasional evenings and weekends.

Location: All Home Turf Letting Sites and any other location required by DHI. Based in Bristol and Bath. Although a public facing role, flexible homeworking will allow you to work from home for part of your working week to complete admin, subject to management approval and needs of service.

Contract Type: Full-time permanent

Additional information: DHI offers up to 31 days paid leave (service related) in addition to statutory holidays. As an employee you will have access to our Employee Assistance Programme, Cycle Scheme, company pension scheme (contribution 7%) and Blue Light Card.

Are you passionate about promoting social inclusion and helping people live independently?

Do you have the skills to lead a team and deliver safe, high-quality housing solutions?

Are you ready to manage a vital service that makes a real difference in people's lives?

As our Home Turf Lettings Team Leader, you will:

• Oversee all aspects of the Home Turf Lettings service, ensuring compliance with contractual requirements and alignment with DHI's strategic priorities.
• Lead and support a dedicated team to provide safe, good-quality housing for tenants on behalf of landlords across multiple housing portfolios.
• Champion social inclusion and independence for those who need it most.

Responsibilities

Person Centred Service Delivery

• Lead staff work to deliver the service`s efficiency, effectiveness and quality.
• Ensure the continuity of delivery of the service and develop and implement plans for delivery and improvement, aligned to DHI`s strategic objectives and contractual requirements.
• Ensure we are managing arrears, voids and bad debts keeping these within target and providing detailed reports to the Exec where we are outside of target
• Manage and oversee the allocation of housing portfolios to a team of housing officers, to provide safe homes for tenants, building relationships through good communication and tenancy management.
• Manage and oversee relationships with landlords and other stakeholders, commissioners and contractors, through building relationships and good communication.
• Manage the onboarding of new properties in our Gloucester property portfolio
• Complete monthly financial checks on tenants, contractor and landlord accounts to support the financial viability of the service. Attend regular meetings with the Director of Operations and Finance team, to report on the financial checks.
• Escalate issues and support Director, to identify where changes in processes and procedures can prevent reoccurrence and manage risk.
• Meet the information and reporting requirements of the service and account for these, implementing improvement plans where identified.
• Work with other services, agencies, and stakeholders including community neighbourhoods, to enhance service outcomes and community integration.
• Represent DHI in meetings with stakeholders and partners

People and Performance

• Recruit, supervise, appraise, train, develop each Housing Officer to manage their housing portfolios, to be effective team members.
• Promote an inspiring, dynamic, high performing team with clear team goals aligned to DHI vision and strategy.
• Consistently role model DHI values in your behaviours, in your leadership of the team and service.
• Monitor team performance through reviews, address issues and prevent re-occurrence with appropriate use of policies, procedures and practices.
• Understand and share national housing policy, changes in law and person-centred rights that promote housing rights and equalities.

Compliance

• Ensure the service understands and adheres to all DHI's policies and procedures and all good practice guidelines, legal and regulatory requirements, including the renters reform act, safeguarding people, health and safety, information governance and equality, diversity and inclusion.
• Manage the day-to-day operational budget for the service including financial income and outgoings, housing voids, re-lets and arrears, repairs and maintenance, safety compliance.
• Make best use of the services resources and adhere to DHIs financial regulation.
• Support the Director to bid for contracts and other funding, negotiate terms, and implement and embed changes required by the contract.

Other

• This job description contains only the main accountabilities relating to the post and does not describe in detail all the duties required to carry out the role.
• The post holder will be expected to undertake any other duties reasonably requested by their manager and commensurate with the expectations of the role.

Skills, Knowledge, Experience, and Behaviours

The most important quality to succeed in this role will be your positive attitude, resilience and enthusiasm for the work of DHI and your team.

Essential Criteria:

• Belief in and willingness to model DHI values in behaviours, as described in the Behaviour Framework (attached).

Knowledge, Experience, Skills

• Housing management knowledge gained within the private rented or social housing sector
• Good knowledge and understanding of the renters reform act
• Engaging and delegating effectively to achieve defined results and purpose.
• Assessing risk and making an informed judgements.
• Good communication skills, written, verbal and motivational.
• Ability to plan, prioritise, and organise the work and time of others.
• Good basic level of IT literacy (proficient in Word, sending emails and able to input data into systems following training).

Other

• Able and willing to travel around the geographical area covered by the service.

All the above skills, knowledge, experience and behaviours will be tested at application and interview

Desirable Criteria:

It is desirable that you can demonstrate:

Experience

• Management or leading a service in the sector e.g. housing, adult social care, supported housing, housing management.
• Multidisciplinary working and developing pathways or joint working arrangements.
• Project management.
• Team leadership.

Skills and Qualifications

• Management skills or qualification.
• Housing Management skills or qualification.

Next Steps

If you'd like to know more about the role contact: Mark Lake - - to arrange an informal discussion. Or to apply for the Supported Housing Team Leader vacancy please follow the link below.

To apply for this role please provide a CV and covering letter and send to by midday on Friday 14 November 2025. Interviews will be held shortly after this date.

All applicants are required to submit a covering letter that should address the following questions in no more than 500 words maximum.

• State how you meet the requirements within the Person Specification

• What do our core values mean to you in relation to this role?

We strongly encourage you to complete our Equality & Diversity monitoring form to help us achieve a diverse workforce. The form does not form part of the selection process. Please also tell us where you saw the post advertised.