Provisioning Coordinator

Here at
AllPoints Fibre
, we're transforming fibre connectivity across the UK and that's no small task. So, we're on the hunt for talented individuals to join our journey.

AllPoints Fibre
has grown from regional roots in Jurassic Fibre, Giganet and Swish Fibre, to establish a national wholesale network. Empowering our partners with the easiest and most rewarding path into the UK's growing full fibre opportunity, we're on course to help millions of homes and businesses connect to a better digital future.

What You Will Be Doing
The Provisioning Coordinator at AllPoints Fibre manages customer orders from the point of order to full delivery of the circuits and handover to billing. In this role you will ensure suppliers and partners stay informed at all stages of the order process ensuring we provide high quality updates and set clear expectations to ensure our wholesale partners can update the end user effectively.

Working Pattern
Hours are fixed as 9-5 on Tuesday & Thursday.

The Key Responsibilities Will Include

• Working with Sales (Support) to manage handover of Ethernet and FTTP orders (modification, cease, new provide) from Sales into Provisioning, including process, systems, internal and external communications.
• Ensuring orders are placed with our suppliers accurately and in a timely manner.
• Taking ownership and managing multiple deliverables at various stages of provisioning.
• Managing the consumer/ business provisioning WIP to deliver circuits to time and budget, keeping customers appropriately informed at all stages.
• Working with Revenue Assurance to ensure all circuits are handed over to billing in a timely and accurate manner.
• Creating, using, continually reviewing and updating how-to-guides for all products and suppliers.
• Effectively escalating any issues/ bugs or risks that may cause failure or poor customer experience.

The Benefits At APFN
At AllPoints Fibre Networks, we're all about looking after you. We offer an extensive
wellbeing package
that goes beyond the EAP. Your benefits will include
Bupa
private medical insurance and dental cover, income protection insurance, group life insurance and a
health plan
to help with day to day expenses such as eye care... we will even pay for you to get a massage

Everyone needs a break now and then, right? That's why we start all our employees off with a generous
30 days' annual leave
allowance (pro rata), plus bank holidays. And if you ever need some extra time off due to illness or parental leave, we've got enhanced leave plans in place to support you through that.

Additionally we know how important it is to feel secure with your finances. That's why we have benefits dedicated to your
financial wellbeing
. You will be able to join our employer contributory pension and in addition to income protection insurance, group life insurance we offer cashback and voucher schemes to help cover living cost such as electricals and personal spending.

Our commitment to Diversity, Equity and Inclusion...
At AllPoints Fibre, Diversity Makes Us Stronger. We're Building An Inclusive Workplace Where Everyone Feels Valued, Respected, And Empowered To Thrive. We're Committed To

• Fair pay and equal opportunities for all
• Supporting underrepresented groups through our Women in Telecoms Network
• Investing in future talent with our apprenticeship scheme and mentorship programmes
• Ensuring every employee completes Equality, Diversity & Inclusion training
• Creating a culture where every voice is heard and everyone has the opportunity to grow

We welcome applicants from all backgrounds and experiences. If you're excited about this role but don't meet every single requirement, we still encourage you to apply — we'd love to hear from you.

About Us
At AllPoints Fibre Networks (APFN), we make access to the
UK's full fibre rollout
seamless, scalable, and seriously stress-free. We're a customer-first, future-ready network wholesaler. Empowering our partners with a frictionless route to the
largest full fibre footprint in the UK.
We're a team that values curiosity, ambition, and a get-things-done attitude. We're fast-paced but supportive. Serious about what we do but never take ourselves too seriously. Whether you're collaborating across teams, solving complex challenges, or celebrating success. You'll find an environment where you can flourish and make a real impact.

Next steps
If the role sounds like the right fit for you, we look forward to seeing your application If shortlisted, our Talent Acquisition Team will be in touch to set up and initial conversation. Next stages will involve meeting with our hiring teams to discuss the role and your experience in more details.

If you require any reasonable adjustments to be made during your interview process, please tell us in your application or reach out for a discussion about how we can accommodate you in the selection process.