Reservations and Events Co-ordinator

2 weeks ago

Chippenham SN HD, United Kingdom Best Western Angel Hotel Full time £25,000 - £35,000 per year
  • Carryout show rounds/walk-ins for perspective and existing customers to help increase revenue.
  • Assisting with credits control and ensuring correct billing procedure's
  • Provide a professional service at all times when dealing with Meeting & Event enquiries
  • Maximize revenue and space and to ensure the meetings and events reservations are input efficiently to ensure this happens
  • Co-ordinate function information for all Christmas, Meetings, Conference, Events and Wedding Business ensuring maximum sales are achieved and clear communication is passed to all hotel departments.
  • Prepare function sheets and additions and ensure any amendments are communicated to all relevant departments and update main boards.
  • Prepare all function charge sheets
  • Manage & Demonstrate high quality customer care within the team to meet the service requirements of the hotel

  • Liaise with the restaurant and Kitchen and all food operations to ensure administration for menus are correct

  • Ensure team provides an effective, efficient service at all times to standards in line with company procedures

  • Ensure efficient, effective communication between departments and reception and that effective handover between shifts takes place
  • Ensure team are aware of hotel availability and use every opportunity to maximize room sales
  • Be fully conversant and able to operate the hotel front office system and train team to do same
  • Ensure all reception duties are carried out to a high standard in accordance with hotel and company procedures
  • Establish and maintain strict security procedures within your department and highlight any potential risks.
  • Ensure that the handover procedures are followed in the transferring of all relevant information on a daily basis.
  • Ensure team check billing instructions and guest credit for accuracy and deal with cash and credit transactions in accordance with hotel and company procedures
  • Ensure security of any safety deposit, guest property and lost property in accordance with hotel procedures
  • Supervise, support and motivate reception personnel in order to achieve high standards and the department and hotel goals
  • Complete any reasonable duties at the request of General Manager
  • Take part in any training and development activities as required
  • Assist with the induction and training of new team members and other new members of staff as appropriate
  • Inspect front and back of reception for cleanliness
  • Adhere to Company image standards and ensure team fully comply with these
  • Be fully conversant with and adhere to Hotel Fire Procedures, Health and Safety Policy and all other legal requirements
  • Take on any other reasonable duties or carry out requests necessary to ensure we deliver the highest standard of service in the hotel
  • Ensure total confidentiality is observed in the execution of your duties

Job Types: Full-time, Permanent

Benefits:

  • Company pension
  • Discounted or free food
  • Employee discount
  • On-site parking
  • Sick pay

Ability to commute/relocate:

  • Chippenham SN15 3HD: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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