Support and Progression Officer

Contract: 12 Month Fixed Term Contract, Part-Time (22.5 hours per week)

Salary: £17,909.64 per annum

Closing Date: 24th November 2025

Interviews will be held w/c 1st December 2025

Centrepoint, the UK's leading youth homelessness charity, is looking for a Support & Progression Officer to join our Team based in Westminster.

About us

We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037.

Together with our partners, we support over 16,000 young people each year.

Service Information

Berwick Street is a 16-bed Ofsted-registered Supported Housing service, with one emergency placement bed, providing accommodation for young people aged 16–25 with high and complex needs. The purpose of this role is to support and maintain the safety and wellbeing of the service and the young people during the afternoon and evening period. This includes offering one-to-one support, guidance and advice in line with Centrepoint expectations and Ofsted regulations.

Rota Information

This is a part-time, fixed-term role for 12 months, working three days per week. The rota operates on a 4-week rolling pattern. In weeks 1 and 3 the working pattern is Friday, Saturday and Sunday at 2pm–10pm. In weeks 2 and 4 the shifts are Tuesday, Thursday and Friday at 2pm–10pm.

The Role

This is not a case-holding role but instead supports the wider team with the delivery of their casework. Responsibilities include assisting the team with risk assessments, action plans and day-to-day support delivery, as well as leading or facilitating young people's involvement activities, tenant meetings, Lifewise sessions and general engagement. The role will also involve undertaking routine and compliance-based tasks such as health & safety checks, room checks and general service support activities. There may also be occasions where the role supports young people in the community and attends external appointments with them. The main purpose of this role is to support the team and the service to deliver high-quality support.

In this role you will:

• Work face to face with young people and support them to achieve their goals and independence
• Work independently and as part of a team to ensure the highest possible standards of accommodation
• Undertake initial and ongoing needs/risk assessments for young people
• Support the team by providing holistic support to young people, in line with their needs and aspirations
• Liaise with multiple agencies to ensure effective communication across the service and externally including social work teams, YOS, health, and other statutory services and voluntary agencies
• Make internal and external referrals to a wide range of statutory and voluntary agencies for specialist support and Employment and Training opportunities
• Support young people to manage their rent accounts through liaison with the DWP, Social Services and building their own personal budgeting skills

This role is perfect for you if you:

• Are passionate about working with young people
• Have experience working within supported housing settings
• Are able to support YP with a range of high to low support needs
• Can work independently, as part of a team, and alongside a range of external partners.
• Have strong communication skills.
• Are looking to bring your energy, skills, and enthusiasm to a new team of colleagues
• Have an interest in working with USAC (Unaccompanied asylum-seeking children)

Applicants for this role will be expected to work on a rota, which includes early and late shifts as well as weekends.

Why join Centrepoint?

In return for your efforts you'll receive a competitive salary, excellent training and development, and a host of staff benefits including:

• 25 days' annual leave per year (based on full-time hours), increasing by 1 day each year of service to a maximum of 27 days. Annual leave entitlement will be pro-rated based on part-time hours.
• Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
• Private Medical insurance
• Income protection
• Employer pension contributions of 5%
• Clear career progressions, linked to portfolio work, that enables movement up the pay scale
• Access to Cycle 2 Work loan scheme
• An interest-free travel loan

At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.

We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people's services and any other matter which causes a person to be treated with injustice.

Centrepoint's policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.

Don't miss out on this fantastic opportunity to join our team as a Support & Progression Officer click 'Apply' now