Maintenance Coordination Supervisor

The Role

The Maintenance Coordination Supervisor plays a pivotal role within the Damp & Restoration divisions at Environ Property Services.

Reporting directly to the Operations Manager, you will ensure the seamless management of client inquiries, survey bookings, job scheduling, project delivery and overseeing other Coordinators within the department.

We're looking for individuals who align with our mission to solve complex property issues proactively, share our vision for trusted, high-performance service, and embody our core values of integrity, craftsmanship, communication, and collaboration.

Minimum Requirements:

• Minimum of 5 years proven background / experience in scheduling, coordinating and project administration within the property services, construction or facilities management industries.
• More than 5 years of experience with scheduling/booking of maintenance and repair works/jobs for tradesman – engineers, surveyors, technicians, subcontractors etc. – excellent diary management skills required.
• Construction industry experience – You understand how trades, contractors, and projects flow in practice.
• At least 2 years of experience in damp, property restoration or roofing experience is preferred.
• Demonstrated experience managing job bookings and tracking systems (Podio experience preferred but not essential as full training provided).
• Must reside within 1-hour travel from Fulham, London (SW6 4HH area).
• Supervisor Mindset – You're comfortable leading a team, holding people accountable, and guiding coordinators with authority and support.
• Organisation & Oversight – You thrive on structure, deadlines, and clear reporting. Nothing slips past you.
• Confident Communicator – Excellent communication skills with both contractors and clients, balancing firmness with professionalism.
• Problem Solver – When challenges arise, you find solutions quickly and keep projects on track.
• Ambitious & Bright – You want to grow with a company that's scaling fast and rewards performance.
• Professional telephone manner with the ability to handle both client inquiries and contractor liaison.
• Strong organisational skills with exceptional attention to detail and accuracy.
• Ability to manage multiple priorities while maintaining composure and accuracy.
• Proficient in Google Workspace and comfortable using CRM or project management platforms.
• Excellent diary management skills and must be adaptable.
• Excellent team and client management skills essential.
• Proactive, solutions-focused mindset with a commitment to delivering high service standards.
• Computer literacy - MS Office, Google documents

Duties & Responsibilities:

• Oversee & Support Coordinators: Guide the Damp and Restoration coordinators, ensuring they deliver consistently high standards of organisation, client communication, and project flow.
• Subcontractor Oversight: Organise, brief, and manage subcontractors, ensuring all works are carried out to EPS Green Standard.
• Quality Control: Monitor job progress, verify documentation, and uphold compliance across all stages of our damp and restoration projects.
• Operational Liaison: Work closely with Operations Managers across divisions to align schedules, resources, and ensure seamless service delivery.
• Client & Contractor Communication: Maintain professional and confident communication with contractors and clients, ensuring expectations are met and exceeded.
• Process Ownership: Drive discipline in reporting systems (Podio/Trade-Linked), ensuring data accuracy, job tracking, and profitability.
• Responsible for ensuring the seamless management of client inquiries, survey bookings, job scheduling, and project delivery in support of the Damp, Restoration and Roofing teams.
• The role serves as the primary point of contact between clients, surveyors, tradespeople, subcontractors, and internal teams.
• Act as the primary liaison between engineers, surveyors, tradespeople and subcontractors, helping them navigate on-site challenges such as equipment needs, access restrictions or unforeseen issues.
• Ensure tradespeople adhere to schedules and complete jobs efficiently while uploading accurate documentation and photographic evidence.
• Book and coordinate Damp, Restoration and Roofing surveys, ensuring timely delivery of reports to clients.
• Managing job bookings and tracking systems
• Provide regular project updates to clients, ensuring expectations are managed and satisfaction is maintained.
• Track profit margins, issue invoices, and follow up on payments in line with company terms.
• Act as the key communication point for all parties involved in damp, restoration and roofing works—including clients, internal staff, subcontractors, trades, and suppliers.
• Maintaining excellent communication and customer service with our client and customer base is essential.
• A key responsibility will be to manage the surveyors by understanding their capabilities and their industry expertise in order to effectively schedule them on the correct jobs.
• Proofreading the reports created by the surveyors and checking for punctuation, grammar, and estimated values on all works.
• You will be required to handle any call backs to the business regarding recurring issues, and ensuring the correct surveyor goes back to attend any callbacks to attend any failures or misdiagnosis.
• Ensure compliance with company processes and procedures for financial accuracy, safety, and operational efficiency.
• Ensuring a smooth cross over between our divisions and internal communications.
• Working closely with our Project manager.

About Us:

Environ Property Services is a well-established and dynamic company that specialises in Damp, Roofing, Drainage, Pest Control and Restoration We are a family run business operating in the heart of Fulham, and we have a reputation of providing exceptional services to our customers.

Our innovative and fast paced company prides itself on cultivating an incredible team of motivated individuals who have a passion for excellence.

Are You Ready to Make a Real Impact? Tired of the same old routine in your current role? Feeling like just another cog in the machine?

Break free from the mundane and step into a world where your work truly matters Join Us in Preserving London's Iconic Landmarks

Mission Statement

"We solve complex property problems — damp, drainage, pests, roofing, and period restorations through a coordinated team of skilled professionals who communicate clearly and fix issues at the root cause.

Our multi-division structure is built to support one another, ensuring every solution is holistic and long-lasting.

Our mission is to become London's most trusted property services company for property managers. We believe property care should be proactive, not reactive — driven by great people, great systems, and divisions that collaborate to solve the real problem"

Our Vision

"To become London's most respected and reliable property services brand—where trusted

workmanship meets high performance, and every team member operates at Priority Green

standard in client care, craft, and company culture."

Our Values

Our culture is our competitive advantage. It sets the tone for performance and shapes how we are perceived externally. In alignment with our Mission and Vision, the following core values are non-negotiable -

We are committed to hiring, developing, and retaining individuals who consistently embody Communication, Integrity, Craftsmanship, Proactivity, Humility and Respect, Collaboration, and Responsibility.

What We Offer:

• Fixed Hours with Overtime Options: Work from 8 am-5 pm, Monday to Friday
• Salary: Negotiable depending on experience
• Commission Scheme: Incentives linked to successful project delivery
• Holidays: 28 days per year (including bank holidays)
• Professional Growth: As EPS grows, this role has a clear path toward Operations Management.
• Dynamic Work Environment: Be part of a young, fast-paced, and dynamic team making a real difference in London. Opportunities for overtime and career progression into specialist trades.

If you're ready to take your career to new heights and be part of a team that's transforming London, one property at a time, we'd love to hear from you. Apply now and join the Environ Property Services Ltd family

Job Types: Full-time, Permanent

Pay: £36,000.00-£40,000.00 per year

Application question(s):

• Do you reside within one hour travel from Fulham, London?

Experience:

• scheduling/booking of works for tradesmen and engineers: 5 years (required)
• property services or construction industry: 5 years (preferred)
• damp, property restoration or roofing : 3 years (preferred)
• managing job bookings and tracking systems : 4 years (preferred)

Work Location: In person