Head of Customer Success

2 weeks ago

London Area, United Kingdom Iopa Solutions Full time £80,000 - £120,000 per year

Location: London, UK | Leading FinTech SaaS Provider

Are you a seasoned
customer success leader
with a passion for driving client adoption, retention, and growth in a high-growth SaaS environment?

We're seeking a
Head of Customer Success
to lead and scale the team at a fast-growing FinTech firm providing
institutional trading, investment, and risk management solutions
to banks, asset managers, and trading firms worldwide.

This is a
high-impact, strategic role
with full ownership of the customer journey and a chance to shape how clients derive value from a cutting-edge SaaS platform.

The Role

As Head of Customer Success, you will:

  • Lead and grow the
    Customer Success function
    in the UK, driving adoption, retention, and revenue growth
  • Build and manage a high-performing team of CSMs, client advisors, and engagement managers
  • Partner with
    product, sales, and delivery teams
    to ensure clients are fully leveraging the platform
  • Own the post-sales lifecycle: onboarding, adoption, renewals, expansion, and client advocacy
  • Develop and implement
    customer success strategies, KPIs, and best practices
  • Serve as the
    voice of the customer
    internally, feeding insights into product development and roadmap planning
  • Establish strong relationships with senior stakeholders at institutional clients

What You Bring

  • 8+ years of experience in
    customer success, account management, or client services
    in a SaaS or FinTech environment
  • Deep understanding of
    enterprise clients
    in trading, capital markets, or investment management
  • Proven experience
    building and scaling high-performing teams
  • Excellent
    stakeholder management and communication skills
    — able to operate at C-suite level
  • Track record of driving
    renewals, adoption, and upsell
    in enterprise SaaS
  • Strong analytical mindset, comfortable using metrics to guide strategy and decisions
  • Collaborative, solutions-focused, and able to thrive in a fast-paced, high-growth environment

Why Join

  • Lead a
    critical function
    in a fast-growing, well-funded FinTech SaaS company
  • Work with
    top-tier institutional clients
    across the UK, Europe, and globally
  • Influence product, strategy, and client engagement at a senior level
  • Competitive salary + bonus and career growth opportunities
  • Join a
    dynamic, collaborative, and innovative team
    at an exciting phase of expansion

Apply now to find out more

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