Professional Support Officer

Salary: £24,994 up to £26,000 dependent upon experience

Contract Type: 12 Month Fixed Term Contract

Security Level: BPSS

Base Location: Gatwick Office, Crawley

Visa Restrictions: This position does not offer visa sponsorship

(Role known internally as Professional Support Officer – Medical)

We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

The Role

The Medical Capability Team is responsible for a wide variety of vital services that enable our skies to remain safe. This covers everything from individual case management to international conferences and the sharing of best practice regarding aviation medical advancement. To this end, the team are looking for a Professional Support Officer to provide a full range of secretarial and administrative support duties to our specialist consultants, medical assessors, and nurses.

In this role you will deal with all manner of people and will often act as the face of the Medical Department when corresponding with both internal and external customers. Additionally, you will provide key support by administrating clinical sessions and the arrangement of any clinical support, stock control etc. Furthermore, you should be comfortable using a variety of IT systems and database software, as this role requires the compliant management of all medical data for audit purposes. The role provides the opportunity to work directly with our doctors and medical professionals supporting their Clinics, includes greeting external applicants and assisting in the taking of blood and hair samples for testing purposes.

The duties and responsibilities of the role will require the successful candidate to be office based in Aviation House. 

About You

You will have previous experience of offering departmental administration business support, ideally from a clinical or medical background, demonstrating a passion for providing excellent customer service to a broad range of stakeholders. You will be confident in engaging both in person and virtually.

• Extensive previous secretarial experience, working at times under pressure.
• Good standard of education to include, English, as well as secretarial qualification/s or experience.
• A passion for providing excellent customer service, both externally to CAA applicants and internally to in-house departments.
• Ability to prioritise workloads and cross train with others in the team to offer support at peak periods.
• Comfortable with picking up the phone and speaking with applicants to resolve or expedite issues.
• Enjoy procedures and compliance and understand the importance of discretion and data management.
• Must have a proven "can-do" attitude and an appetite for learning, as well as a personality that enjoys working in a truly diverse environment.
• Ability to recognise the importance of the team within the CAA and the opportunity to represent a compassionate and professional face to the many applicants that the department liaises with.
• High degree of interpersonal skills at all levels.
• Willingness to work flexibly in response to changes in priority and under pressure including location and hours.
• A proven flair for pre-empting situations and identifying solutions.
• A high standard of IT skills.
• Assist with the testing, such as the taking of blood and hair samples.

Additional Information

For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.

To be vetted you must have the right to work in the UK so that meaningful checks can be undertaken.

If you do not meet these requirements, we may not be able to accept your application.  

For more information on BPSS clearance please visit - BPSS clearance

The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.

Relocation & Property

The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years' time. Our move is driven by strategic, operational and environmental considerations.

We will be moving to a new local home, up to a 15-mile radius of Aviation House, to minimise disruption for our valued colleagues and customers.

We are now working with colleagues and visitors to understand what we need in our new office, before we start our property search. We will sell Aviation House and land, vacate the site and move to new premises, but we do not expect to move before 2028

Inclusive Recruitment

We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds.

As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone. If you require an adjustment for any reason, please let us know.

Working With Us

We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross-functional teams. This approach ensures we never stop learning together. It also means that you may become involved in activities that take you out of your day-to-day role, providing you with opportunities to develop and grow your career with us.

We offer a range of excellent benefits such as, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more

Our Values

Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone – For more information please Click Here

Closing Date: Monday 24th November 2025

Interview Date: W/C Monday 1st December 2025

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

No recruitment agencies please.