Team Member

2 days ago

Feltham, Greater London, United Kingdom Escapade Group Full time £18,000 - £25,000 per year

Play Team & Receptionist Team Member

Role Overview

As a Hobbledown Heath Team Member, you will be the first point of contact for our guests and play a vital role in creating memorable experiences. This position combines front-of-house responsibilities with active involvement in our play areas, ensuring safety, cleanliness, and fun for all visitors.

Key Responsibilities

Reception Duties:

  • Provide a warm and friendly welcome to all guests.
  • Manage admissions, bookings, and payments accurately using our booking system.
  • Answer phone calls and respond to email enquiries promptly and professionally.
  • Share information about attractions, memberships, and events.

Play Team Duties:

  • Supervise play areas and activities to ensure safety and enjoyment for all guests.
  • Engage with children and families to create memorable experiences.
  • Monitor equipment and report any maintenance issues promptly.
  • Maintain cleanliness and tidiness in play zones throughout the day.

General:

  • Support the Duty Manager with operational tasks.
  • Follow health and safety and safeguarding procedures.
  • Work collaboratively with the wider team to uphold high standards of service.
Skills & Attributes
  • Friendly, approachable, and confident in dealing with the public.
  • Strong communication and interpersonal skills.
  • Ability to multitask and remain calm under pressure.
  • Enthusiastic and proactive with a positive attitude.
Requirements
  • Flexible to work weekends, school holidays, and peak times.
  • Comfortable working in a busy, family-oriented environment
What We Offer
  • Competitive hourly rate (dependent on age).
  • A fun and energetic work environment.
  • Opportunities for training and career development.
  • Staff discounts and perks.

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