Team Member
2 days ago
Play Team & Receptionist Team Member
Role OverviewAs a Hobbledown Heath Team Member, you will be the first point of contact for our guests and play a vital role in creating memorable experiences. This position combines front-of-house responsibilities with active involvement in our play areas, ensuring safety, cleanliness, and fun for all visitors.
Key ResponsibilitiesReception Duties:
- Provide a warm and friendly welcome to all guests.
- Manage admissions, bookings, and payments accurately using our booking system.
- Answer phone calls and respond to email enquiries promptly and professionally.
- Share information about attractions, memberships, and events.
Play Team Duties:
- Supervise play areas and activities to ensure safety and enjoyment for all guests.
- Engage with children and families to create memorable experiences.
- Monitor equipment and report any maintenance issues promptly.
- Maintain cleanliness and tidiness in play zones throughout the day.
General:
- Support the Duty Manager with operational tasks.
- Follow health and safety and safeguarding procedures.
- Work collaboratively with the wider team to uphold high standards of service.
- Friendly, approachable, and confident in dealing with the public.
- Strong communication and interpersonal skills.
- Ability to multitask and remain calm under pressure.
- Enthusiastic and proactive with a positive attitude.
- Flexible to work weekends, school holidays, and peak times.
- Comfortable working in a busy, family-oriented environment
- Competitive hourly rate (dependent on age).
- A fun and energetic work environment.
- Opportunities for training and career development.
- Staff discounts and perks.
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