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Director, Customer Success
2 weeks ago
About the Role:
The Director, Customer Success – UK is a key leadership role within PubMatic's Go‑To‑Market organization, responsible for driving the success, retention, and growth of publisher partnerships across the UK market. Leading a samll team of Customer Success Managers, this role ensures delivery of exceptional service, measurable performance outcomes, and strategic business impact for our publisher partners.
Reporting into the regional leadership team, you will define and execute the UK customer success strategy, align cross‑functional resources to deliver against commercial objectives, and position PubMatic as a trusted, long‑term partner to the UK publishing ecosystem. This is a fixed‑term 12‑month maternity cover position with the possibility of extension, offering an exciting opportunity to contribute to PubMatic's continued growth and leadership in the programmatic space.
What You'll Do:
Lead and Empower:
- Develop and execute the UK customer success strategy in alignment with regional and global priorities.
- Foster a collaborative, high‑performance culture focused on strategic partnership, accountability, and continuous improvement.
Drive Publisher Success:
- Partner with UK publishers to accelerate revenue growth, optimize monetization, and ensure long‑term success across the PubMatic platform.
- Serve as a trusted advisor to senior stakeholders, championing PubMatic's technology, innovation roadmap, and differentiated value proposition.
- Ensure best‑in‑class customer service delivery and consultative support across publisher engagements.
Own Growth and Performance:
- Take full ownership of the UK customer success revenue targets and business performance, ensuring delivery of consistent, measurable results.
- Use analytics and data‑driven insights to identify opportunities for growth and address challenges proactively.
- Partner with Ad Solutions and Sales teams to maximize yield and connect publisher supply with demand for optimal results.
Collaborate Across PubMatic:
- Work cross‑functionally with regional Sales, Product, Marketing, and Operations teams to drive unified strategic execution and customer value.
- Provide actionable feedback from publishers to inform product development and commercial planning.
- Champion the voice of the publisher internally to ensure alignment with evolving market needs.
We'd Love for You to Have:
- 8+ years of experience in digital media, adtech, or SaaS, with a focus on customer success, account management, or publisher development.
- Demonstrated success in leading and developing teams to meet ambitious revenue and retention goals.
- Deep understanding of programmatic advertising, publisher monetization, and supply‑side technologies.
- Proven ability to synthesize data and insights to inform strategy and drive business outcomes.
- Strong stakeholder management skills, with the ability to engage and influence C‑suite and senior executives.
- Excellent communication, negotiation, and presentation abilities — able to translate complex solutions into impactful business value.
- Thrives in a fast‑paced, solution‑oriented, and collaborative environment.
- Based in London, with flexibility to travel within the UK and regionally as needed.
Additional Information:
Return to Office: PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days "in office" and 2 days "working remotely") that is intended to maximize collaboration, innovation, and productivity among teams and across functions.
Benefits: Our benefits package includes the best of what leading organizations provide, including paid leave programs, paid holidays, healthcare, dental and vision insurance, reimbursement for mobile, fully stocked pantries, as well as in-office lunches 5 days per week.
Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don't just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
About PubMatic:
PubMatic is one of the world's leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes.
Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.
