Post-Production Assistant Manager

JOB TITLE

Post-Production Assistant Manager

TYPE

Full-time, Permanent

WHO WE ARE

Be part of a bold new chapter in content creation through a ground-breaking collaboration between M&S and The Production Factory. Together, we're launching a dynamic new creative hub at the iconic Big Sky Studios – a purpose-built space to spark imagination, foster creativity and deliver excellence. This is more than a job; it's a rare opportunity to help shape the visual identity of one of Britain's best loved brands.

REPORTING

The role will report to the Post-Production Director

ROLE OVERVIEW

We are looking for a highly organised and efficiency-driven Post-Production Assistant Manager to support our fast-paced e-commerce studio. This role ensures smooth daily workflow across high-volume image production, maintaining quality while meeting strict turnaround times. Working closely with the Post-Production Director, you'll help manage team capacity, oversee output quality, and support the continuous optimisation of our post-production workflow.

Please note: due to the nature of our business, this role is fully office-based.

KEY RESPONSIBILITIES

-     Support the Postproduction Director in coordinating daily workloads for a high-volume e-commerce retouching team.

-     Prioritise tasks based on SLAs, delivery schedules, and daily/weekly production targets.

-     Assist in managing the wider retouching team, freelancers, and ensuring consistency is always met.

-     Help monitor daily KPIs, including rejection rates, turnaround time, and quality metrics.

-     Conduct detailed QC checks on imagery, ensuring consistency across creatives, models, lighting setups, and brand guidelines

-     Uphold strict standards for colour accuracy.

-     Ensure all assets follow correct file naming, metadata, and delivery protocols for correct upload to FTP and Image DAM systems.

-     Provide hands-on retouching support when needed

-     Help troubleshoot technical issues within Adobe CC, Capture One, or the DAM system.

-     Support the implementation of workflow improvements, including batch-processing, presets, templates, and automation tools.

-     Work closely with Photography, Styling and Production teams to clarify retouching requirements.

-     Communicate timeline risks and help manage expectations around delivery times during high-volume days.

-     Ensure any feedback from Creative, Brand, or QC teams is actioned quickly and shared with the wider retouching team.

SKILLS

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Proven Retouching or Post-Production experience in a busy e-commerce or high-volume studio environment.

-     
Advanced skills in Adobe Photoshop and working familiarity with Capture One and Bridge.

-     
Strong understanding of e-commerce image standards, including skin realism, fabric texture retention, product accuracy, and on-model consistency.

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Excellent organisational and time-management skills, with proven experience in hitting daily/weekly throughput targets.

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Ability to manage shifting priorities and work efficiently under tight deadlines.

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Experience supporting or training junior Retouchers or freelancers.

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Familiarity with image automation tools, batch workflows, or scripting.

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Experience in analysing post-production KPIs and supporting improvements.

As an equal opportunities employer, The Production Factory is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.