City Centre Engagement Officer

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Civic Office

26/11/2025

City Centre Engagement Officer (CDC)

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary

Grade 7, £ £30,914 plus shift allowance

Contractual hours

37

Basis

Full time

Region

Doncaster

Job category/type

Community

Date posted

12/11/2025

Job reference

REQ21575

Job description

Based at: Civic Office, Waterdale, Doncaster

Salary details: Grade 7, £28,132 - £30,914 plus shift allowance

Contract Type: Fixed Term for 18 months, Full time until 30/06/2027

Hours: 37 hours per week

Closing date: 26th November 2025

Previous applicants need not apply

Doncaster new city, new opportunities

We are about to embark on an ambitious programme of change in our city centre. Residents and businesses are telling us that our city centre needs to be safer and cleaner, and we are listening. We're going to start by recruiting local people who know the city and want to help it reach its full potential. If you are someone who wants to make a difference, our city centre needs you

To be able to support our city to be thriving and vibrant, we are looking to recruit City Centre Engagement Officers to join our team. Our staff work covering seven days on a shift pattern which includes early starts, late evening finishes, weekend and Bank Holiday working. The jobs in the city centre focus on engaging with members of the public and working in partnership with residents, businesses, visitors and other public, voluntary and faith sector organisations.

The post holder must possess excellent communication skills and will be required to work with multiple agencies to ensure that the correct support and advice is given to residents, business, and users of the city centre, and as such, apply problem-solving daily in these challenging and rewarding roles. You must also like the outdoors and being highly visible on the street.

To support the growth and vitality of our city, the roles will:

Provide highly visible public engagement, support, reassurance, information, advice and guidance with city centre users, residents and businesses.

Gather information, intelligence and provide support to partners to support early intervention, prevention, enforcement and compliance within the city centre.

Work with partners to provide a visible presence and effective responses to address anti-social, unseemly and criminal behaviours in the city centres, making effective use of the City Centre PSPO.

Identify, plan, deliver and/or advise on day-to-day problem solving in the city centre focussed on prevention and early intervention to seek a timely resolution.

Provide support for the planning and delivery of city centre events and/or events linked to civil emergencies.

Ensure safety and cleanliness of the city centre and town centres, including the upkeep of equipment and street furniture is maintained.

In return for your hard work and dedication, we can offer you the chance to be part of a great team dedicated to ensuring that all people in Doncaster thrive. You will also have access to a variety of attractive employee benefits including competitive leave entitlement, a generous local government pension scheme, a wide range of well-being support and development opportunities. You will also have access to a range of staff discount and benefits schemes. More information on the benefits available to you as a City of Doncaster Council employee can be found in the attached benefits book.

Please ensure you view the job summary and job profile as you will need to demonstrate in your application form how you meet the required criteria.

Shortlisting is expected to take place week commencing 24th November 2025 and it is anticipated that interviews will be held week commencing 1st December 2025.

For further details or an informal chat please contact Sal Davis on or

If you require support with completing the application or with interview skills in general, please contact the Advance team via email or visit their website for further details.

Doncaster Council is committed to meeting the needs of our diverse community where we strive to improve the quality of life for all. We are also committed to safeguarding and promoting the welfare of children, young people and adults and expect all staff to share these commitments.

City of Doncaster Council is a disability confident employer committed to a fully inclusive and accessible recruitment process. We offer interviews to disabled people who meet the minimum criteria for the job, are flexible when assessing people so disabled applicants have the best opportunity to demonstrate they can do the job and make reasonable adjustments as required.

English Fluency Duty Under the Immigration Act 2016: As you are applying for a customer facing role, you must have the ability to converse easily with customers being able to provide advice and guidance in accurate spoken English.

Confirmation of appointment will be subject to a medical assessment.

City Centre Engagement Officer (CDC)