AV Technician

Taylor Wessing
Taylor Wessing is a global law firm that serves the world's most innovative people and businesses. Deeply embedded within our sectors, we work closely together with our clients to crack complex problems, enabling ideas and aspirations to thrive. Together we challenge expectation and create extraordinary results. By shaping the conversation in our sectors, we enable our clients to unlock growth, protect innovation and accelerate ambition.

With 1200+ lawyers, 300+ partners, 28 offices and 17 jurisdictions we are looking to expand our IT Services team, with the addition of a AV Technician.

The opportunity for you
We have an exciting opportunity for an AV technician to join the IT team in our London office. The role will primarily be focussed providing high quality, customer-focussed support for our AV and meeting room technologies. The candidate should be able to deliver confident, professional interactions with clients and high-profile employees and partners while ensuring the smooth setup, maintenance and problem resolution of our meeting room technologies and event spaces.

Key Responsibilities

• Providing high-quality service for clients, Taylor Wessing employees and partners, ensuring a first-rate customer experience
• Offering professional, high-quality, expertise, advice and support for all AV and meeting room equipment
• Supporting Teams-enabled meeting room devices and connected microphones and cameras, including setup, configuration and hardware troubleshooting
• Microsoft Teams support, with a particular focus on meetings and live events
• Assist internal teams and clients in the setup of live, hybrid and virtual events
• Deliver the highest quality face-to-face, virtual and hybrid meetings, conferences, and events
• Supporting external events and conferencing platforms such as Zoom, Webex, Skype and others
• Ability to plan and organise time effectively
• Demonstrate a creative approach and provide solutions rapidly
• Gather requirements from internal staff and external clients to deliver a professional, well-executed solution which meets their needs
• Collate feedback from clients, employees and partners and address any concerns quickly
• To provide expert, professional advice to staff during the planning of a meeting or event
• To ensure that all audio-visual equipment is well maintained and correctly stored
• Perform regular checks to ensure meeting rooms and AV equipment are fully operational, and address any issues directly, or by liaising with a third-party support partner
• Log, track and manage issues within our IT service management platform
• Effectively communicate any issues which affect the use of meeting rooms and AV equipment
• To build a strong relationship with our third-party support partner to ensure the fast resolution of any equipment issues
• Develop a strong relationship with key stakeholders, including representatives from Workplace Services and Events teams to ensure strong communication

Key responsibilities

Other responsibilities include:

• Basic audio and video editing, and post-production for recorded meetings and events
• Provide the Service Desk team with administrative support including starter, leaver and mover requests, hardware setup and configuration, reporting and other ad-hoc requests

Knowledge, Skills And Experience
Key skills/capabilities necessary for the role include:

• Highly professional approach
• Customer focused, with excellent communication skills
• Demonstrable knowledge of AV disciplines (audio, projection, video, IT, lighting)
• Previous experience of working in a similar role, ideally within a professional services environment (desirable)
• A good working knowledge of Microsoft Teams and other conferencing platforms
• Self-motivated, inquisitive, and methodical
• Excellent problem-solving skills and the ability to work with other teams when performing investigation and diagnosis of an issue
• Experience working confidently with senior management, directors and clients.
• Experience supporting high-profile events.
• Calm and capable of working under pressure
• Ability to effectively prioritise multiple tasks

Benefits
Here are a select few benefits that Taylor Wessing offer;

• Hybrid working (Offering the opportunity to work remotely, while maintaining a social boundary by working from our award-winning offices for 3 days a week)
• Holiday (Our basic annual holiday entitlement starts at 25 days, with a further discretionary day of paid leave in December. You may also purchase up to five extra days each year (pro rata).
• Enhanced Maternity and Paternity leave (After one-year service, you are entitled to up to 26 weeks leave full pay if you or your partner give birth or adopt a child).

Along with these there are many more benefits we offer, with the addition of a comprehensive flexible benefits package available.

Our culture
Nurturing a diverse, inclusive culture allows all of our talent to flourish, sparks creativity and powers innovation. We continue to build a team that exemplifies inclusivity and reflects the firm's core values: creative, excellence, integrity, responsible, respect and team. We value and celebrate the differences in who we are, what we have experienced and how we think, so all candidates will be treated fairly regardless of age, caring responsibilities, disability, gender identity, marital status, neurodiversity, pregnancy, race, religion or belief, sex, sexual orientation and socio-economic background.

The way we work
At Taylor Wessing, we never settle for average. We're creative thinkers, problem solvers and continuous learners who excel at what we do and believe our best work is still ahead of us. We are a firm that's large enough for you to achieve your ambitions, but connected enough to be a true community.

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