Business Account Manager

Position Snapshot

Business Area: Nestlé Health Science

Business Account Manager – Prestige Retailers

Location: Field based – London

Salary: Up to £45,000 dependent upon experience + potential bonus + other fantastic benefits

Championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business.

At Nestlé, we are proud to support and provide equality of opportunity that supports employees to effectively blend their work life and commitments through hybrid and flexible working arrangements, so speak to us to understand what this could look like for you.

Position Summary

We are currently recruiting for an exciting opportunity for a Business Account Manager to join our Nestlé Health Science Sales team and drive distribution and brand awareness of the portfolio of NHSc Consumer Care (CC) brands in existing and new Prestige Retailer accounts in order to drive profitable growth. Our Prestige customers include John Bell & Croyden, Pharmacy @ Harrods, Pharmacy @ Selfridges, Wholefoods Market and Planet Organic.

Consumer Care includes both VMHS (Vitamins, Minerals and Herbal supplements) and Active Nutrition. The portfolio of seven brands includes, Solgar, Vital Proteins, Pure Encapsulations, Minami, Nature's Bounty, Garden of Life and Nuun hydration.

Reporting directly to the Head of Field Sales, you will be responsible for managing excellent execution of the portfolio, promotional activities, pricing & agreements and evaluating performance; and analysing sales data and insight including order tracking and external data to feed into forecast assumptions and delivery of sales targets by customer and by territory.

You will also have responsibility for the execution of the VMHS Category Strategy and implementation of relevant sales drivers across the prestige customer base.

A day in the life of a Business Account Manager ...

You will manage business systems including customer CRM for all Consumer Care customers providing insight and support to the Head of Field Sales to accurately forecast the Consumer Care business and drive performance and profitable growth.

Your key responsibilities will include:

• Contribute to delivery of Consumer Care commercial targets
• Deliver customer specific KPIs to include sales value & volume, trade spend contribution, new business and distribution of key lines for the Consumer Care portfolio of brands
• Key point of contact for Nestlé Health Science Consumer Care customers. Demonstrate autonomy to manage joint business plans to drive profitable growth. Prioritise customer meetings where the opportunities are to deliver against strategic imperatives taking a consultative approach. Provide analysis where required to customers and internal stakeholders.
• Adherence to promotional guidelines and on-going evaluation of all customer investment. All trade spend should be in line with the Brand & Business Strategy. Regular trade spend reviews with Sales Operations & Head of Field Sales to manage budget.
• Create and deliver a strategy aligned to the business strategic imperatives and category strategy. Always leading with a category first approach, win distribution in existing and new business while delivering first class, excellent execution in conjuction with brand campaigns and aspirations.
• Daily analysis & insight of Customer orders and tracking to drive visibility and awareness of current monthly and forecasted sales position. Share reports and customer performance updates for use in Commercial Review
• Contribute insight and data for the monthly review of volume, plans, NPS, NNS & TAs as part of the monthly business process. Provide regular updates to the Head of Field Sales identifying risks and opportunities to drive the maximum potential.
• Deliver channel relevant category strategy aligned to business priorities

What will make you successful

To be successful, you'll already have some fantastic sales experience under your belt within the healthcare industry/sector or within the consumer/ retail/ pharmacy/ drug / FMCG / high end consumer goods channels. You will be passionate, tenacious, results focused and enjoy working in a highly energetic and exciting environment.

In addition, you will also have:

• Experience of working in cross functional teams
• Stakeholder Management skills including experience leveraging Nestlé in the Market (NIM) and External Partners
• Experience of managing CRM and other internal Dashboard Aids
• Self-starter with proactive initiative
• Resilient with a can-do attitude, open minded to diverse perspectives
• Comfortable with complexity and ambiguity
• Ability to see opportunities and implement action plans
• Strengths in quantitative rigour (Analytical Skills)
• Have a good understanding of financial management and KPI targets

Why Nestlé?

In the Nestlé Sales Team, we are creating an environment where we all feel we belong, we are the best we can be, and we win together. We want people to feel they can be themselves, dare greatly and believe their best is yet to come. We will actively encourage you to gain different experience in a wide range of roles including our Category Development teams. We want our people to have the breadth and depth of experience and as a result an unrivalled Sales career which could lead to senior roles both in the UK and across other markets. Supported by our industry leading eBusiness and Sales Academies which develops you in all aspects of eCommerce, customer and category management, you truly can achieve your full potential whatever that might mean for you.

We will provide support and coaching to help you develop yourself in your career and as an individual, as well as offering great benefits that you'd expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus up to an additional 12 days flex leave, bank holiday exchange, competitive pension scheme and much more.

What you need to know

We will be considering and interviewing candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don't delay in submitting your application.

Job advert closing date 01/12/2025

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don't delay in submitting your application.

At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé )

We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken