IT Support Specialist-2nd Line

3 days ago

Cornwall England, United Kingdom Set2Recruit Full time £104,000 - £128,000 per year

Position: IT Support Specialist (Second Line)

Are you the go-to person when complex IT issues arise? Do you thrive in environments where no two days are the same?

We're on the lookout for a
Second Line Systems Engineer
to strengthen our technical support team in Cornwall. You'll be part of a close-knit group that keeps hundreds of users across multiple businesses up and running every single day.

This is a hands-on role where you'll troubleshoot, advise, and deliver practical solutions, whether remotely from the helpdesk or occasionally on-site with clients.

A Typical Week Might Involve

  • Investigating technical escalations that 1st Line engineers can't resolve.
  • Supporting clients' networks, servers, and cloud systems to keep operations running smoothly.
  • Assisting with infrastructure upgrades and new software rollouts.
  • Collaborating with senior engineers on project planning and technical delivery.
  • Monitoring system performance and identifying potential security or performance risks.
  • Sharing knowledge with colleagues and helping less experienced technicians grow.
  • Keeping documentation accurate and up to date.

Skills & Background

  • At least 2 years in a technical support or IT service role.
  • Confidence working with Microsoft 365 (Exchange, SharePoint, OneDrive, Azure AD).
  • Strong understanding of networks (LAN/WAN, VLAN, VPNs, Wi-Fi, IP addressing).
  • Familiar with backup technologies and cloud-based storage.
  • Comfortable managing Windows Server environments (Active Directory, DHCP, DNS, GPOs, etc.).
  • Experience within a Managed Service Provider.
  • Full UK driving licence.
  • Technical certifications such as CompTIA A+ or equivalent.

What You'll Get

  • Competitive salary
  • 25 days holiday plus bank holidays (with increases for long service)
  • Company pension, life insurance and private health cover
  • Regular social and team-building events

If you think this is the right role for you, APPLY NOW

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