Housing Services Administrator

Housing Services Administrator - Bank

Covering daytime and evening shifts up to 8pm and weekend shifts

Are you organised, detail-oriented, and passionate about creating a safe and supportive living environment? We're on the hunt for a Housing Services Administrator to help us deliver housing management services at Bishopstoke Park.

Key responsibilities:

• Welcoming and communicating with residents, scheduling meetings, managing post, and keeping the office running smoothly.
• Handling financial records, assisting with debt management, and ensuring everything stays on track.
• Supporting health & safety by conducting inspections, addressing risks, and keeping the place hazard-free.
• Helping to carry out compliance audits and checks and making sure all our properties meet regulations.
• Supporting to tackle complaints, resolving issues, and keeping communication flowing with contractors and residents.
• Coordinating void property inspections and repairs to ensure quick turnarounds for new residents.

You're someone who:

• Loves working with people and can adapt to different communication styles.
• Is confident, proactive, and has excellent problem-solving skills.
• Thrives in an organised environment, managing workloads and deadlines like a pro.
• Works well independently and as part of a team.
• Has some admin or support experience and enjoys delivering great customer service.

What We're Offering:

• Full training and support to set you up for success.
• A chance to contribute to a high-quality housing service that makes a difference for residents.
• Opportunities to grow, including stepping up to deputise for your manager when needed.

Anchor – a great place to work

Anchor is England's largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

Our values

Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.

Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not.

Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate.

A rewarding environment

From health and happiness to finance and your career, we'll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options

Finance

• Pension plan – contribute between 4% and 8% and we'll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste into your browser

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.