Global Head of ServiceNow Practice

About Atos Group
Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

We are seeking a visionary leader to head our Global ServiceNow Practice, under the Smart Platforms Business Line at Atos Group, focused on shaping portfolio strategy, driving innovation, building next-generation capabilities, and strengthening our ecosystem presence. The Global Head will play a pivotal role in developing differentiated offerings, enabling business growth (Order Entry), fostering alliances with ServiceNow and key partners, and positioning Atos as a thought leader in digital workflow transformation. This role collaborates closely with the Delivery organization and centers on portfolio leadership, market enablement, and capability development.

Key Responsibilities
Portfolio & Offering Development

• Define and evolve the ServiceNow portfolio across ITxx, HRSD, CSM, IRM, SPM, AI and industry-specific solutions.
• Develop differentiated offerings, IPs, accelerators, and frameworks to enhance go-to-market strategies.
• Align portfolio development with ServiceNow's roadmap, client needs, and market trends.

Innovation & R&D

• Establish global ServiceNow Centers of Excellence (CoEs) and innovation hubs.
• Incubate next-generation solutions using AI/ML, automation, cloud-native approaches, and industry-focused workflows.
• Drive R&D initiatives to expand the Atos Group's footprint in hyper automation, digital workflows, and low-code platforms.

Sales Enablement

• Partner with sales and account teams to shape pursuits with ServiceNow expertise and innovation.
• Provide solution leadership and thought leadership during key client engagements and deal cycles.
• Create reusable solution artifacts, playbooks, and collateral to accelerate sales conversion.

Partner & Alliance Management

• Strengthen strategic partnerships with ServiceNow and complementary ecosystem partners.
• Define and execute joint go-to-market initiatives with ServiceNow and hyperscalers.
• Influence ServiceNow's roadmap and joint innovation agenda through strong alliance management.
• Oversee the retention of Elite status with ServiceNow driving our ambition of attaining Global Elite partner status.

Thought Leadership & Ecosystem Engagement

• Represent Atos Group at ServiceNow global forums, events, and industry summits.
• Publish thought leadership—whitepapers, blogs, and PoVs—on ServiceNow-driven digital transformation.
• Build brand presence and recognition as a leading ServiceNow partner in the ecosystem.

Skills & Competency Development

• Define and implement a global ServiceNow competency and certification framework.
• Drive talent upskilling, certification programs, and knowledge-sharing initiatives across geographies.
• Mentor practice leaders and cultivate a pipeline of next-generation ServiceNow talent.

Qualifications & Experience

• 15+ years of IT services experience with at least 10+ years in leadership roles in ServiceNow or Enterprise Service Management practices.
• Comprehensive experience in the ServiceNow ecosystem— ITxx, CSM, HRSD, IRM, SPM and industry-specific solutions.
• Proven experience in portfolio development, alliance management, and sales enablement (Order Entry).
• Strong ecosystem relationships with ServiceNow leadership and strategic technology partners.
• Demonstrated ability to drive innovation, build CoEs, and create market-differentiating solutions.
• Bachelor's or master's degree in engineering/technology/business; MBA preferred.

Key Competencies

• Strategic thinker with the ability to align portfolio with market and customer priorities.
• Innovative leader with proven success in driving R&D and new solution development.
• Strong ecosystem influencer with the ability to deepen partnerships and alliances.
• Collaborative leadership style, working effectively across global sales, marketing, and partner teams.
• Passion for competency development and building future-ready ServiceNow skills