Advisory Solution Architect

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description
The
ServiceNow Partner Design Studio
is looking for a
Solution Architect
with a passion for innovation, co-creation, and cutting-edge design practices. This is a unique opportunity to shape partner-branded solutions using an
AI-first approach
—where AI is embedded into every step of design and solutioning.

If you're excited about transforming industries with AI-powered solutions and thrive in strategic technical roles, this could be the role for you.

What You'll Do
As a Solution Architect, you'll co-create offerings with some of the world's most strategic partners. You'll be a key contributor in designing and guiding AI-infused ServiceNow solutions that address real-world business challenges.

Key Responsibilities

• AI-First Co-Creation: Apply an AI-first mindset in all partner engagements—from design workshops to solution architecture—ensuring partners are equipped to lead in an AI-driven market.
• Technical Leadership: Provide expert guidance on the ServiceNow platform, offering insights drawn from successful implementations and helping partners make informed, AI-aware decisions.
• Strategic Engagements: Drive conversations around market positioning, industry opportunities, and how AI can be leveraged to create differentiated solutions.
• Design Studio Collaboration: Facilitate human-centered design workshops with partners, leveraging AI to enhance user research, prototype testing, and solution scoping.
• Business Alignment: Support partners in defining go-to-market strategies, technical goals, and measurable outcomes—all through the lens of AI-enhanced capabilities.
• Partner Enablement: Understand partners' technical strengths and guide them in embedding AI into their ServiceNow-powered offerings.
• Solution Evangelism: Collaborate with the ServiceNow field to advocate for innovative, AI-enabled partner solutions.

Qualifications

• What Makes You a Strong Fit

Required Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years in technical sales, pre-sales, solution architecture, or similar roles.
• Significant experience working with technology partners, at either a partner or OEM level.
• Strong grasp of cloud platform architecture including SaaS, PaaS, automation, and multi-tenancy.
• Proven ability to guide partners through complex solution designs and business strategy discussions.
• Deep curiosity and interest in AI technologies and emerging trends.
• Clear communicator, comfortable engaging at the CxO level and translating complex topics into actionable insights.
• Industry experience in Financial Services, Healthcare, Manufacturing, or Public Sector is a plus.
• Preferred & Standout Experience
• AI & Automation Expertise: Knowledge of how to apply generative AI, predictive analytics, or automation tools in enterprise solutions.
• ServiceNow Platform Development: Experience building solutions directly on the ServiceNow platform.
• Design Thinking: Training or certification in Design Thinking and applying these principles in co-creation with partners.
• ServiceNow Certifications: Strongly preferred (e.g., Certified System Administrator, Application Developer).
• Business Development Background: Experience developing partner go-to-market plans or new solution plays.
• Competitive Platforms: Familiarity with alternative cloud or enterprise software platforms is a plus.

TR21

Additional Information

Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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