ICT Data Technician

Newfriars College are seeking to appoint a dedicated and skilled ICT Technician to provide essential support to our IT Manager.

This is an exciting and pivotal time to join Newfriars as we embark on expanding our IT and data capabilities. This role offers a fantastic opportunity to become a key member of a growing team, where you will play a hands-on role in maintaining our systems, troubleshooting issues, and supporting the technological infrastructure that drives our organisation forward.

If you are a proactive problem-solver with a passion for technology, we encourage you to apply and help us deliver a best in class IT and Data function.

Newfriars College aim is to transform the lives of young people through partnership, collaboration, enterprise and innovation. Our vision is to maximise opportunities within the community and provide a breadth and richness of experience that enables all our learners to reach their full potential and be part of an inclusive society. Newfriars College is an Independent Specialist Day College in North Staffordshire dedicated to supporting young people with learning difficulties and disabilities aged 16–25.

Key Responsibilities

Support for the Classroom

• Troubleshoot software and hardware faults. Install software and hardware.
• To deal with queries raised for repair/ rectification in line with the reporting requirements
• Help to promote and ensure the Health and Safety and good behaviour of pupils when required.
• Provide support and guidance to staff with relation to systems and their usability

Support for the Learners

• To support teaching staff in the general running of the ICT rooms to ensure lessons are efficiently and effectively serviced.
• Provide student user support in relation to IT systems in conjunction with teaching staff.

Support for Resources

• To assist with the implementation and maintenance of the college's computer systems
• To ensure the inclusion of controls and procedures to maintain the security, privacy, reliability and confidentiality of data in all systems.
• To undertake error corrections, new application releases and enhancements for bespoke and packaged systems.
• Assist with the monitoring and management of stock (software and hardware) cataloguing resources and undertaking audits as required.
• To prepare progress reports and other relevant information to supervisor. To keep abreast of, and conversant with, all relevant legislation, technological developments and techniques
• Maintain elements of progress evidencing system (Evidence for Learning & Pro Monitor)

Assist in enrolment and data collection

• Assist in timetable/register changes where required
• Support to staff to complete the required Government and Local Authority submissions

Qualifications

• Good numeracy and literacy skills.
• NVQ level 3 for IT Practitioners or equivalent qualification or experience in a relevant discipline. AVCE, BTEC National, Certificate/Diploma, Vocational A-Levels

Experience / Knowledge / Skills

• Good standard of practical knowledge.
• Good understanding and ability to use relevant equipment/ technology.
• Ability to work constructively as part of a team. Ability to relate well to children and adults.
• Some Experience of working in an ICT environment.
• A working knowledge of relevant equipment.
• Full working knowledge of relevant policies/codes of practice.
• A good working knowledge of current computer operating systems.
• Good organising, planning and prioritising skills.
• Methodical with good attention to detail.
• Experience of any of the following would be advantageous Microsoft M365 / Azure / Entra / Intune Microsoft Windows 11 / Server Zoho Endpoint Central Zoho Service Desk Plus Advanced One Pro Solution Advanced One Pro Monitor Qoria Smoothwall Cisco Meraki

Safer Recruitment & Equal Opportunities Statement

Newfriars College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment, click here to review Safeguarding and Pupil Protection Policy

This position is subject to robust vetting procedures, including an online search for all shortlisted candidates, in line with our Trust's commitment to safer recruitment.

An enhanced criminal record check from the Disclosure and Barring Service (DBS), formerly known as the CRB, is required. You will be asked to disclose all relevant unspent and, where applicable, unfiltered spent reprimands, formal warnings, cautions, and convictions.

Shaw Education Trust is an Equal Opportunities employer. We are fully committed to ensuring that our recruitment and selection processes promote equality, diversity, and inclusion at every stage.

In accordance with our safer recruitment policy CVs alone will not be accepted.

Application deadline: 9.00am 25th November 2025

Interview date: 27th November 2025

We reserve the right to appoint before the closing date as we review applications on an on-going basis and interviews may be arranged as suitable candidates are identified, therefore, we encourage early applications.

Successful candidates will be subject to a fully Enhanced DBS check along with other relevant employment checks.

Working Hours: 37hrs - Term time + 3 weeks (working 41 weeks)

Actual Salary: £23,814 - £24,974

Job Type: Full-time

Pay: £25,989.00-£27,254.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Free flu jabs
• Health & wellbeing programme
• On-site parking
• Sick pay

Work Location: In person