Hotel General Manager

2 weeks ago

Macclesfield SK SB, United Kingdom Millstone Inn, Hathersage Full time £60,000 - £70,000 per year

Are you a natural leader who thrives in a fast-paced hospitality environment? Do you take pride in creating seamless operations, inspiring teams, and delivering unforgettable guest experiences? If you're driven by excellence, motivated by results, and love seeing your vision come to life on the hotel floor — we want to meet you.

We're looking for a dynamic Hotel General Manager to oversee the daily operations and guest experience of our hotel, ensuring every stay is exceptional. You'll work hand-in-hand with the Lead Consultant, steering both strategy and day-to-day service delivery.

What You'll Do

Lead with Purpose

  • Turn business plans into operational success stories
  • Motivate, develop, and inspire a high-performing team
  • Build a culture aligned with our values and guest-first philosophy

Drive Performance & Profit

  • Analyse and act on budgets, forecasts, and revenue opportunities
  • Champion cost efficiency and smart spending
  • Introduce innovative services and clever revenue-generating ideas

Deliver Exceptional Guest Experiences

  • Be present, visible, and hands-on across the property
  • Uphold and elevate service standards across every touchpoint
  • Build memorable relationships that bring guests back time and again

Develop People & Culture

  • Recruit and nurture talent that lives our brand values
  • Set clear goals, coach for success, and celebrate achievement
  • Lead with empathy, clarity, and confidence

Advance Operational Excellence

  • Keep compliance, payroll, and financial controls tight
  • Streamline processes to work smarter, not harder
  • Break down barriers — fostering collaboration across teams

What Success Looks Like

  • Strong financial performance against budget
  • Engaged, motivated team hitting performance goals
  • Exceptional guest feedback and repeat business
  • Efficient operations, cost controls, and productivity targets achieved

Who You Are

  • A proactive hospitality professional with operational leadership experience
  • Commercially sharp, guest-obsessed, and people-focused
  • Confident making decisions — and learning fast when things don't go to plan
  • Energised by improving systems and inspiring others

Why Join Us?

You'll play a pivotal role in shaping the future of our property — leading with autonomy, supported by a collaborative leadership team, and empowered to bring bold ideas to life.

If you're ready to bring your passion for hospitality, leadership flair, and commercial mindset to a role with real impact, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: £60,000.00-£70,000.00 per year

Benefits:

  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • Free parking
  • Gym membership
  • On-site gym
  • On-site parking

Work Location: In person

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