Governance and Controls Administrator

Working hours:
This role is available on a part-time, job-share or full-time basis.

Location:
Swindon/hybrid – You will be required to work from our Swindon office 1-2 times per week

Closing date for applications:
28th October

The opportunity:
As a result of the exciting growth within Zurich Corporate Risk (ZCR), we have an opportunity to join our Operation's Department as an administrator on a permanent basis. This role involves completing key reconciliations across our Group Life, Group Income Protection and Group Critical Illness policies. In addition, you will be completing financial reporting which will involve, speaking with third party suppliers, auditors and working with other areas of the business.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

• Assisting with the monthly review and Processing of ZCR's five Reconciliations highlighting anomalies and issues
• Taking these findings forward to identify root causes and work on developments across ZCR to correct and prevent reoccurring issues
• To complete the quarterly financial reporting for our reinsurers
• Provide support across ZCR when looking at a scheme from a billing and finance perspective to help deliver exceptional service to our customers
• Maintain and develop controls within the team to ensure ZCR remain compliant
• To complete all ZCR audit requirements to include premium, commission & claims in a timely manner
• To provide support on projects and discussions on UAT Testing & implementation
• To advocate Consumer Duty, identifying and preventing customer harm, and delivering good customer outcomes
• Understanding and supporting our Governance Frameworks
• Initiate and support implementation of process improvement ideas
• Sharing knowledge and expertise with other teams and stakeholders
• Dealing with day to day queries and completing with the timeframes set
• Supporting and improving ZCR's debt position

What are we looking for?

• Financial and accounting knowledge would be preferable
• Previous experience using Excel and other Microsoft packages
• Excellent attention to detail, with strong focus on quality and root cause analysis
• Ability to cope with varying workloads, pressures, and priorities
• Confident speaking on the phone
• Passionate about customers and driving through continuous improvement
• Excellent verbal and written communication skills
• Excellent judgement and decision-making skills
• Contribute to a positive and supportive team culture
• Able to build and maintain strong relationships with key stakeholders at all levels, both within and outside of ZCR

As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You'll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

What will you get in return?
Everyone's different. That's why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.

Follow the link for more information about our benefits - Employee benefits | Working at Zurich Insurance UK

Who we are:
At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we're creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you'll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We've made a promise to each other and every employee; to focus on sustainable impact, to care about each other's wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:
At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We've an environment that places a real importance on our people's wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We're also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.

We're passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we've awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.