Technical Support Analyst

1 week ago

Belfast BT DT, United Kingdom System C Full time £35,000 - £45,000 per year

Description

At System C, we create software that helps drive 21st century health and social care in the UK. Using leading-edge technology and data, our systems are trusted by hundreds of health and social care organisations, our work impacts millions of lives every day. What we do matters.

The Technical Support Analyst, known internally as Application Support Analyst role will provide support to the service desks and will work as part of a team that supports our clinical products. The post-holder will be in direct contact with customers on a regular basis and will be responsible for ensuring customers issues are investigated updated and managed within SLA. The remit of this role will include working across teams consisting of developers, product managers, technical support, and software engineers.

Duties and Responsibilities:

  • Manage the support of customer issues using the company ITSM tool, JIRA
  • Investigate incidents related to the products which may require the use of Microsoft SQL
  • Use initiative to process and prioritise faults according to incident type and in line with SLAs
  • Correctly assign calls to resolver groups or individuals in line with process in a timely manner
  • Author knowledgebase articles for both internal staff and customers
  • Use of strong analytical skills that include the ability to think critically
  • Analyse data, make difficult decisions, and solve complex problems
  • Be involved in the regular running of data fixes.
  • As required apply environment configuration or localisation settings
  • Ensure technical documentation is up to date
  • Ensure ITIL process is followed for all incidents
  • Ensure all time spent is accurately logged on the Service Desk system
  • Attend meetings as required, these may be in other System C offices from time to time.
  • Assisting the manager in organising, planning, and implementing strategy
  • Participate in out of hours on call rota

Skills and Experience:

The post holder must have knowledge / experience of:

  • Providing remote support for software applications
  • Triage and troubleshoot application related tickets in line with SLAs
  • Knowledge of JSON / XML payloads for APIs
  • Microsoft SQL Database Administration
  • Web Services and technology such as IIS
  • Technical operations and technical troubleshooting
  • Excellent ability to communicate effectively with all levels of technical, non-technical
  • Ability to organise and co-ordinate areas of work for yourself and others
  • A passion for supporting software applications and a willingness to share knowledge
  • Writing technical documentation and knowledgebase articles
  • ITIL Foundation qualification or experience of working within an ITIL Service framework
  • Monitoring releases and updating outstanding issues affected by them
  • Strong written & verbal communication and interpersonal skills
  • Excellent customer relationship skills

Desirable Skills:

It is desirable for the post-holder to have knowledge / experience of:

  • Working within a software development company
  • Advanced Microsoft SQL server including stored procedure, schemas, and functions
  • Knowledge of HL7 Interface messaging
  • Agile software development
  • JIRA and Confluence
  • Software testing
  • iOS
  • Cloud-based solutions such as Microsoft Azure

  • SQL Support Analyst

    1 week ago

    Belfast BT DT, United Kingdom System C Full time £35,000 - £60,000 per year

    DescriptionAt System C, we create software that helps drive 21st century health and social care in the UK. Using leading-edge technology and data, our systems are trusted by hundreds of health and social care organisations, our work impacts millions of lives every day. What we do matters.The SQL Support Analyst, known internally as Application Support...

  • Telephony Technical Support

    9 hours ago

    Belfast BT DT, United Kingdom Barclay Communications Full time

    About Us:Ready to bring your tech skills into a vibrant and fun work environment? At Barclay Communications, we're not just a team—we're a family of tech enthusiasts, problem solvers, and celebration aficionados. We're looking for a Landline Technical Support Specialist who's ready to make a difference and enjoy the rideThis role is essential for ensuring...

  • Technical Support Analyst

    4 days ago

    Belfast, United Kingdom System C Full time

    Technical Support Analyst (SQL) Belfast, Northern Ireland, United Kingdom At System C, we create software that helps drive 21st‑century health and social care in the UK. Using cutting‑edge technology and data, our systems are trusted by hundreds of health and social care organisations, and our work impacts millions of lives every day. What we do...

  • IT Technical Analyst

    2 weeks ago

    Belfast, United Kingdom Morson Edge Full time

    IT Technical Analyst Location– Belfast (Northern Ireland) Type of role – 12 months contract (initially, but it could be extended) Salary - £19.05-20.00/hr (depends on experience) Hours– Monday to Friday (37.5hrs/week) – 07:00am – 3:00pm             With an option to work half day on Friday (4hrs)  Summary: As an IT Analyst, you will ensure...

  • IT Support Analyst

    2 weeks ago

    Belfast BT LU, United Kingdom CHANNEL HORIZON LTD Full time £46,000 - £52,000 per year

    Channel Horizon is a growing technology services company providing organisations with reliable, customer-focused IT support and solutions. We pride ourselves on delivering exceptional service and building long-lasting partnerships with our clients. We are now seeking an enthusiastic and skilled IT Support Analyst to join our team in Belfast.This role is...

  • Technical Business Analyst

    6 days ago

    Belfast BT EA, United Kingdom PA Consulting Full time

    Company DescriptionWe believe in the power of ingenuity to build a positive human future.As strategies, technologies, and innovation collide, we create opportunity from complexity.Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we...

  • Application Support Analyst

    2 weeks ago

    Belfast BT, United Kingdom bizTech Software Ltd Full time £24,000 - £32,000 per year

    Application Support AnalystAbout Biztech SoftwareBiztech Software is a rapidly growing software house, which focuses on software solutions for Bookmakers. We have built a best in class EPOS solution for betting shops, and have supplemented this with a number of other products that enhance the customer's experience in these shops. We are continually trying to...

  • Technical Analyst

    2 days ago

    Belfast, United Kingdom Energia Full time

    Technical Analyst Location: Newforge Lane, Belfast, Northern Ireland, United Kingdom Contract: Permanent – Full Time Working Hours: 37 hours – Monday to Friday Benefits Up to 10% Annual Bonus Annual Cost of Living Review 25 Days Holiday per year + 11 statutory holidays and opportunity to buy more holidays Family Friendly Policies Enhanced Maternity and...

  • IT Technical Analyst

    7 days ago

    Belfast, United Kingdom Morson Edge Full time

    IT Technical Analyst Location– Belfast (Northern Ireland) Type of role – 12 months contract (initially, but it could be extended) Salary - £19.05-20.00/hr (depends on experience) Hours– Monday to Friday (37.5hrs/week) – 07:00am – 3:00pm             With an option to work half day on Friday (4hrs)  Summary: As an IT Analyst, you will...

  • Technical Business Analyst

    2 days ago

    Belfast, United Kingdom Enso Recruitment Full time £40,000 - £80,000 per year

    Enso Recruitmentis seeking an experiencedTechnical Business Analystto join a dynamic team within a leading global financial services organisation. This role offers the opportunity to work on the next generation of strategic back-office applications, ensuring technology solutions deliver maximum value to users.The successful candidate will join an Agile team...