Service Desk IT Asset Analyst

Location: Southport / Hybrid
Salary: up to 25k DOE
Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Team.
The role would be to improve our IT Asset Management Processes across the business. Continue improving our programme for all hardware and software devices to manage everything from lifecycles to licences. This role will be owning the ITAM space and will come with the opportunity to extend the strategy across the entire business. This role will start with the identification of all devices, software licences and lifecycles and progress into creating a full ITAM strategy for a global business.

In Return Fletchers Can Offer

• Bonus scheme (subject to targets being met)
• 35 days holiday a year (Pro Rata) including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days' holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment
• Pension scheme with tax-efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some Dental, optical and other medical expenses
• Company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• Flexible, agile working environment with a positive work-life balance
• Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
• Monthly voucher awards

You will report into and work closely with our Head of IT Service, and expect your day-to-day activities to include:

• Managing the hardware and software product lifecycle from beginning to end
• Maintaining a centralised software catalogue to ensure governance and compliance
• Tracking and monitoring usage of all software subscriptions (SAAS) portals such as M365, Adobe etc
• Using our ITAM tool to produce reporting data for both Hardware and Software
• Helping create and maintain IT Asset management policies and procedures
• Procurement
• Hardware Repair / Arranging Repair
• Managing Secure Disposal (WEEE)
• Managing Stock Levels, and Delivery of Hardware
• Some kit delivery and pick up (transport provided in these instances)
• Asset management

The Ideal Candidate Will Have

• Knowledge of IT software and hardware working as an IT asset analyst
• Knowledge of working with an Asset Database/CMDB
• ITSM tool experience
• Customer focused approach in everything you do
• Experience of managing an Asset Database
• Proactive and positive manner
• Excellent written and verbal communication skills
• Excellent organisational skills
• Self-motivated and able to work effectively alone as well as part of a team
• Experience with Microsoft products such as Office 365 and Teams
• Experience in Active Directory
• Azure AD
• Microsoft Endpoint
• Affinity with technology and computer systems
• Experience with Windows, Laptops and Desktop PC's including installing Windows and Software
• Hardware experience.
• Vendor management and negotiation skills
• Strong knowledge of IT Service Management processes
• Strong ability to carry out assigned tasks independently with little supervision
• Excellent at performing multiple tasks at the same time without erroring
• Excellent communication and interpersonal skills
• Full, clean driving license required

Desirable Skills

• Minimum ITIL V3 or V4 Foundation qualified
• Microsoft accreditation
• ITAM qualification
• Experience of the ITSM lifecycle
• Degree in technical or related discipline
• Experience of working within a professional services organisation
• Knowledge and experience of licensing agreements involving software, including Microsoft
• Proven ability and experience in executing strategic asset management processes successfully

We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.

About Fletchers Solicitors
Fletchers is a fast-growing, dynamic law firm specialising in personal injury and clinical negligence law, with outstanding rankings in both
The Legal 500
and
Chambers & Partners
. Following several strategic acquisitions, we've evolved into the Fletchers Group, with ambitious plans for continued growth and innovation.

We aspire to be the best place to work in the legal sector.

Our workplace culture is inclusive, informal, and supportive, with a strong focus on colleague wellbeing and happiness. We are proud to offer some of the best hybrid and flexible working arrangements in the industry — because we understand that balance drives performance.

At Fletchers, we also value connection and collaboration. We create exciting opportunities for teams to come together and thrive. Whether you're starting your career or aiming for leadership, you'll find a clear path to progress and development here — from apprenticeships and professional qualifications to senior roles and Partnership.

We seek out a broad range of challenging, high-quality legal work, enabling our people to build meaningful and progressive careers. And we don't just talk about development — we invest in it, with a significant proportion of our colleagues working towards relevant qualifications at any given time.

We reward those who help build our success and live our values. Our benefits package is designed to grow with you, offering real opportunities to share in our long-term strength. Our base pay and bonus structure is built to recognise and reward high performance.

Join us and be part of a law firm that's not only growing, but redefining what it means to work in legal services.

Fletchers Group is an inclusive employer with a diverse workforce: we welcome applications from any and all backgrounds. We're committed to providing a culture and environment where everyone can thrive, understanding and celebrating that no colleague is the same. We're proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.