Hotel Receptionist

3 days ago

Liphook GU PE, United Kingdom OLD THORNS GOLF HOTEL AND COUNTRY ESTATE LIMITED Full time

We currently have an exciting opportunity for a Hotel Receptionist at Old Thorns Hotel & Resort.

If you are looking for a new and exciting role, in a fast-paced environment with a strong desire to be a key contributor within a team then look no further

We are looking for someone who is passionate about hospitality and can work well within our existing Reception team to ensure the smooth running of the reception and provide our customers with the best experience possible. Full training will be given.

You will demonstrate excellent attention to detail, organisational and communication skills and be passionate and knowledgeable about all our hotel facilities and outlets.

The salary listed is the maximum amount and may vary based on a variety of factors, including qualifications and prior experience.

Main Responsibilities:

  • Ensure that all guests receive a warm, memorable and personalised welcome to the Hotel
  • Ensure that guest needs are anticipated and that any requests are actioned.
  • Maintain a high level of guest satisfaction.
  • Always adhere to our Front of House customer care policy.
  • Answer incoming telephone calls
  • Ensure that all reservations for accommodation and restaurants are dealt with in a professional manner.
  • Preparing guest accounts accurately prior to departure.

Our expectations of you:

  • Smart personal presentation and polite and friendly manner
  • Passionate about delivering the highest standards of customer care
  • Previous experience as an Hotel Receptionist desirable but not essential

Why Old Thorns?

At Old Thorns we know our success is a combined effort across all our departments, our collaborative approach is what makes us stand out from the rest. We strive to provide the ultimate guest experience and are proud to have robust training and guest service coaching to ensure this seamlessly resonates with our guests.

We are a four-star resort located in Liphook, Hampshire. The hotel is easily accessible from the A3, and only 30 minutes from Guildford and Portsmouth. We offer a wide range of accommodation, conference & function facilities, health club, beauty spa, restaurants & bars, a championship golf course.

What are the Old Thorns employee benefits?

  • Competitive salary
  • Meals on duty
  • Long Service Awards & Long Service Holiday entitlement
  • Generous refer a Friend Bonus
  • Discounted Health Club Membership
  • Discounts across the F&B outlets
  • Employee Recognition Programs
  • Discounted Spa Treatments and Products

What to expect?

Successful applicants will be invited to an interview where you will have the opportunity to demonstrate your abilities and skills and ask any questions about the role and career opportunities available.

Due to the high volume of applications received, if your application is of interest to us we will normally contact you within 2 weeks of receiving your application.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage

Job Types: Full-time, Permanent

Pay: Up to £25,480.00 per year

Benefits:

  • Company pension
  • Discounted or free food
  • Employee discount
  • Gym membership
  • On-site parking
  • Referral programme
  • Store discount

Application question(s):

  • Are you able to commute to Liphook for this work?
  • Are you able to work a mix of shifts, mornings, evenings & weekends?
  • Are you looking for Full-Time (40 hours per week)?
  • What is your salary expectation?
  • When is the best time to contact you if we wish to discuss the role further?

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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