Director of Education Administration and Student Support

Ref Number

B

Professional Expertise

Administration and Business Support

Department

School of Education (B16)

Location

London

Working Pattern

Full time

Salary

£77,000+

Contract Type

Fixed-term

Working Type

Hybrid

Available for Secondment

No

Closing Date

04-Jan-2026

About UCL Institute of Education

Working across education, culture, psychology and social science, we create lasting and evolving change in a real-world context. We embrace cross-pollination, collaboration and excellence to create a future that is inclusive and just. We do this through world-leading education, research and enterprise, and have been ranked number one for education worldwide every year since 2014 in the QS World University Rankings.

We merged with UCL in December 2014 and have grown our community to 6,000 students, 1400 staff and hundreds of thousands of alumni who push the boundaries of knowledge and lead challenging conversations.

UCL Institute of Education comprises six academic departments:

• Culture, Communication and Media (CCM)
• Curriculum, Pedagogy and Assessment (CPA)
• Learning and Leadership (LL)
• Psychology and Human Development (PHD)
• Education, Practice and Society (EPS)
• Social Research Institute (SRI)

UCL Institute of Education is also home to the Centre for Languages and International Education (CLIE).

Find out more about UCL Institute of Education here.

About the Academic Programmes Office (APO)

The Academic Programmes Office (APO) is a large, vibrant and dynamic professional service support team at IOE. The APO provides student and programme support for all IOE accredited academic programmes, (undergraduate, postgraduate and teacher training) as well as for all research student activity.

Under the guidance of the Director of Education Administration and Student Support, the APO team are responsible for the delivery, academic quality and student experience of IOE programmes, timetabling planning, placement management, assessments and exam boards administration, ensuring adherence to internal and external requirements, production of statistics and returns for internal use and for presentation to external parties.

This is a key senior professional post within the IOE providing high-level leadership and management support for the effective operation and delivery of the faculty's educational portfolio of academic programmes.

These include all undergraduate, postgraduate, doctoral and teacher education courses. The post holder will lead a large team of over 90 fantastic professional staff responsible for the delivery of education administration, quality assurance and student support services associated with programmes across six large departments to 8,000 students.

A key element of the role is to develop staff to ensure that they can support the management of these programmes and provide the highest possible level of service to students.

This is a high-profile role across UCL, helping to shape and develop best practice with our colleagues in Student and Registry Services and the Vice-Provost Office for Education.

This post is open to current UCL employees only.

Interviews will be hold on Monday 12th January 2026.

This post is available until 2nd December 2026 in the first instance.

With significant experience of delivering effective quality assurance processes and systems and working with external bodies to support compliance, you will also have experience of managing and nurturing a large team to work to their best at providing multiple services to a wide range of stakeholders.

This post is offered as a maternity cover, from 2nd March 2026 to 2nd December 2026 in the first instance.

For further enquiries please contact Simon Buller, Director of Operations –

Your application form should address all the person specification points and should clearly demonstrate how your skills and experience meet each of the criteria.

It is important that the criteria are clearly numbered and that you provide a response to each one.

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

• 41 Days holiday: 27 days annual leave 8 bank holiday and 6 closure days (pro rata for part time staff)
• Additional 5 days' annual leave purchase scheme (pro rata for part time staff)
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Immigration loan
• Relocation scheme for certain posts
• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insurance

Visit to find out more.

As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce.

These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.

Our faculty holds an Athena SWAN Silver award, in recognition of our commitment to advancing gender equality.