Crowne Plaza

Job Description
Location:
Crowne Plaza Hotel, 117 Milltown Road

About Us
Andras Hotels is Northern Ireland's largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?
Our conferences and events make memories for our guest. The sights, sounds and, importantly, service. As a C&B Supervisor you will ensure that our conference and banqueting rooms are presented to the highest standard and in the manner requested by our guests. One of your main focus areas would be the supervision of our Team Members whilst on shifts - during the set up, supervision, delivery as well as clear down.

Hours
40 hours

What We Offer

• Discounted Hotel Rates across '000's of hotels worldwide for employees and for family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• £20 for completion of FLOW training
• Increased Annual leave with service
• Discount at Bodyscape – Employee rate and family and friend rate
• Cyrospa discount rate at Bodyscape
• Discounts at Puregym
• Communication and advice on Health and Wellbeing
• Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
• Work for globally renowned Hotel Brands
• Reward Club Incentive Scheme
• Hotel Incentive scheme
• Employee Assistance Programme (EAP) & Wellbeing App
• Perks & Discounts – access to perks and discounts on travels, shopping and much more

About The Role
Main Duties and Responsibilities

• As a Conference and Banqueting Supervisor, be the leader on shift during service
• Ensure all areas of responsibility are run effectively in the absence of the Head of Department, in line with standards and that the department is adequately resourced in line with business requirements
• Be aware of your targets and objectives, understand how these fit within the department targets, and ensure you achieve your targets and objectives
• Have full awareness of Crowne Plaza brand standards and your role as Supervisor in ensuring the Conference and Banqueting team follow through on these standards on a daily basis
• Having a full product knowledge of hotel services/facilities in order to maximise guest satisfaction and sales opportunities with each guest contact.
• Supervising daily shift operations and ensures compliance with all C&B policies, standards and procedures.
• Liaising with function organizers so that all details are correct.
• Ensuring that all Food & Beverage, room set -ups and equipment meet the required standard of presentation, quality and quantity before service.
• Ensuring that all fixtures and fittings as well as equipment are cleaned and maintained.
• Dealing with any customers' complaints and to referring any outside your area of responsibility to the Conference & banqueting Manager.
• Maintaining food handling and sanitation standards.
• Monitor and ensure adherence to all cash handling and credit policies and procedures.
• Supervising staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Training staff on Conference and Banqueting operations
• Helping to train associates in safety procedures and supervises their ability to execute departmental and hotel emergency procedures.
• Interacting with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.
• Empowering your team to provide excellent customer service.
• Ensure your team understands expectations and both brand and hotel standards
• Supervise staff on your shifts to ensure a consistently high service delivery and guest satisfaction
• Awareness of guest satisfaction scores and the measures put in place to meet department quality targets and objectives
• Be confident with people, be able to sell, and able to deal with any guest complaints/issues in a timely and efficient manner
• Health and Safety management – comply with company procedures and Safety Risk Audits
• Keep staff / work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all requirements under health and safety legislation.

Accountabilities
This job involves working in events and conferences. Hours of work will include mornings, evenings and weekend and Bank Holidays

How do I deliver this?
We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all Crowne Plaza hotels.

Crowne Plaza hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process. Please contact us to discuss this further.
Skills Needed
About The Company
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast's largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture
Andras Hotels is Northern Ireland's largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Required Criteria

• Experience within a C&B / events role
• Proved experience of supervising and directing others, while demonstrating a hands-on approach
• Customer service experience
• Ability to meet deadlines and work under pressure with the ability to motivate others in the C&B team
• Good communication and organisational skills

Desired Criteria

• Experience with hospitality industry as a supervisor

Closing Date
Thursday 25th December, 2025

Contract Type
fulltime

Salary
£14.50 Hourly