Homeless Accommodation Officer

2 weeks ago

Gloucester, Gloucestershire, United Kingdom Gloucester City Homes Full time £20,000 - £33,000 per year

Fixed Term Contract until 31st March 2027, Part Time (30 hours per week)

The role hours are 1pm-7pm, Monday to Friday.

Are you passionate about improving people's lives? At GCH we Adapt, we Inspire, we Own it and we Care. We live by our values and are dedicated to delivering on our commitment to customers. If that sounds like you, why not join us?

We're seeking a Homeless Accommodation Officer to be responsible for the day-to-day management of our Next Steps Accommodation Programme (NSAP) properties at our Serco House scheme in Quedgeley, Gloucester.

As part of GCH's Supported Housing Services Team, you'll play a vital role in ensuring Serco House, and our customers tenancies, are well managed and that all customers can access the support they need to thrive and move on to permanent, independent accommodation. You'll manage the daily operation of our service, ensuring the effective letting of properties to those most in need; ensuring regular contact with vulnerable residents and supporting their well-being by identifying long term accommodation needs and offering advice, signposting and guidance on a multi-agency basis.

Conducting inspections of Serco House accommodation and taking ownership of raising and checking the completion of activities related to the property, communal repairs, and neighbourhood cleanliness/condition, you'll manage any breach of licenses and ensure that appropriate action is taken, liaising with the Intervention Officer or Income Officer where appropriate.

We'd like you to…

Have experience of working with homeless and/or vulnerable people.

Have a good understanding of the problems associated with homelessness and the services and benefits available.

Have good understanding and up to date knowledge of homeless legislation and best practice and its implications for customers and housing organisations.

Have experience of dealing effectively and proactively with clients, in difficult situations where it is not always possible to meet customer needs/wishes.

Be proficient in IT systems, including PCs, mobile phones, digital cameras and PDA's, to gather, store and process information, with an understanding of the benefits of IT to monitor & enhance service delivery.

Understand GDPR principles, Safeguarding responsibilities and processes and the importance of assessing risk related to people and property.

Understand Health & Safety law, practice and compliance.

Be an excellent communicator with good interpersonal and negotiation skills with a strong customer focus.

Closing Date: 20th November 2025.

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date

  • Rough Sleepers Intervention Officer

    4 days ago

    Gloucester, Gloucestershire, United Kingdom Gloucestershire County Council Full time £33,443 - £36,363 per year

    Rough Sleepers Intervention OfficerDate: 5 Dec 2025Job Location:GloucesterThis is a Gloucester City Council job.Job Title: Rough Sleepers Intervention OfficerJob Location: Gloucester City CouncilSalary: £33,143 - £36,363Hours per Week: 37.00Contract Type: Fixed TermDuration: One yearClosing Date: 05/01/2026Job Requisition Number: 13165This post is not open...

  • Rough Sleepers Intervention Officer

    4 days ago

    Gloucester, Gloucestershire, United Kingdom Gloucester City Council Full time £33,243 - £36,363 per year

    This is a Gloucester City Council job.Job Title: Rough Sleepers Intervention OfficerJob Location: Gloucester City CouncilSalary: £33,143 - £36,363Hours per Week: 37.00Contract Type: Fixed TermDuration: One yearClosing Date: 05/01/2026Job Requisition Number: 13165This post is not open to job shareWe are a dynamic local authority providing essential services...

  • Rough Sleepers Intervention Officer

    4 days ago

    Gloucester, Gloucestershire, United Kingdom Gloucestershire CountyGloucester City Councils Full time £33,143 - £36,363

    This is a Gloucester City Council job. Job Title: Rough Sleepers Intervention OfficerJob Location: Gloucester City Council Salary: £33,143 - £36,363 Hours per Week: Contract Type: Fixed Term Duration: One year Closing Date: /01/2026 Job Requisition Number: This post is not open to job shareWe are a dynamic local authority providing essential services...

  • Supported Housing Officer

    7 days ago

    Gloucester, Gloucestershire, United Kingdom Elim Housing Association Full time £26,000 - £28,000 per year

    Job Title:Supported Housing OfficerLocation:Matson, Gloucester, GL4 6DXSalary:£26,000 - £28,000 per annumJob Type: Full-time, PermanentClosing Date: Fri, 5th Dec 2025Elim Housing Group is a provider of affordable housing and support services in the West of England and Gloucestershire, our vision is 'to meet housing need and deliver homes that change...

  • Comms and Branding Support

    2 weeks ago

    Gloucester, Gloucestershire, United Kingdom GLOUCESTERSHIRE NIGHTSTOP Full time £20,000 - £28,000 per year

    We need a volunteer with brand development experience to create a clear, shared visual identity for a multi-agency youth homelessness partnership. The partnership needs its own look, messaging, and basic brand assets to help it stand out as a reputable partnership.What difference will you make?This work will directly support our wider goal of building a...

  • Income and Admin Officer

    1 week ago

    Gloucester, Gloucestershire, United Kingdom The Riverside Group Full time £26,549 - £27,722 per year

    DescriptionJob Title: Income and Administration OfficerContract Type: PermanentSalary: £26,549.63 per annum (£27,722.51 is achieved after 18 months successful performance in the role)Working Hours: 37.5 Hours per weekWorking Pattern: Monday - Friday  Location: Newton House, GloucesterIf you share our values and are excited about making a significant...

  • Repairs Officer

    2 weeks ago

    Gloucester, Gloucestershire, United Kingdom Gloucester City Homes Full time £23,000 - £30,000 per year

    5 Months Fixed Term ContractFull Time (37 hours per week)Join our team at Gloucester City Homes (GCH) and help us deliver a first-class repairs and maintenance service to our customers. We're looking for a proactive and organised Repairs & Scheduling Officer to support the smooth day-to-day running of our Property Care Services.About The RoleAs a vital...

  • Specialist Stop Smoking Practitioner – Tobacco Dependency Outreach

    1 week ago

    Gloucester, Gloucestershire, United Kingdom ABL Health Full time £26,000 - £28,000 per year

    Salary: £26,000 – £28,000Hours: 37.5 hours per weekLocation: GloucesterContract type: PermanentClosing Date: 15th December 2025Please quote job reference: ABL 827Role Purpose:ABL Health have recently expanded the Gloucestershire integrated healthy lifestyle service with a new Tobacco Dependency Outreach Service, commissioned by Gloucestershire County...

  • Client Support Advisers

    6 days ago

    Gloucester, Gloucestershire, United Kingdom Howden Full time £25,000 - £40,000 per year

    Who are we?Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100...

  • Client Support Advisers

    2 weeks ago

    Gloucester, Gloucestershire, United Kingdom Howden Group Full time £25,000 - £35,000 per year

    Who are we?Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100...