Customer Service Delivery Representative

2 weeks ago

Glasgow, Glasgow City, United Kingdom Enterprise Full time £26,400 - £30,000 per year

Overview
We're Enterprise Mobility. A family-owned, global mobility leader with a $38 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we're built on a legacy that gives us the stability to focus on the long-term success of our people, our customers and our business.

We're looking for passionate and customer-focused individuals to join our team as a Customer Service Delivery Representative in our
Glasgow area
. This is an exciting opportunity to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs.

This a position starting immediately for a 90-day temporary role with the potential to extend based on business need. This role requires flexibility with shifts available across seven days a week between 12pm-11pm.

The pay for this position will be
£12.61 per hour.
The number of contracted hours will be
45 per week
- 5-day working week, but flexibility with working days and times is essential

If you thrive in a fast-paced environment and have a natural flair for building relationships, we want to hear from you

Responsibilities

  • Greet customers warmly upon their arrival, assisting them with the rental process from start to finish
  • Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems
  • Process rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer
  • Conduct vehicle inspections with customers before and after rental periods, noting any pre-existing damage and explaining the return procedures
  • Delivery and collection of vehicles across the region
  • Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively
  • Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements

Qualifications
Join our team and become part of a dynamic and supportive work environment where your contributions are valued and recognised. Apply now to start your journey with Enterprise Mobility

  • Excellent communication and interpersonal skills, with a friendly and customer-focused attitude.
  • Previous experience in customer service or retail.
  • Strong attention to detail and the ability to multitask in a busy environment.
  • Strong work ethic and positive attitude.
  • The flexibility to work a variety of shifts, including evenings and weekends.

Additional Information

  • Please let us know about any accommodations you may need to participate in the recruitment process.
  • No drug or alcohol related offence within the last five years is permitted.
  • You must be over 21 years of age for insurance purposes.
  • You must have a full manual UK or EU driving licence.

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