Bodyshop Customer Service Advisor

1 week ago


Glasgow G JH, United Kingdom J&C Accident Repair Centre Full time

**Job Overview:**

We are seeking a Customer service advisor to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Responsible for reception area, including greeting customers and providing a positive and welcoming experience.
  • Deliver exceptional customer service.
  • Co-ordinate and manage the logistics of a collection/delivery service based on a fleet of courtesy cars.
  • Liaise with the workshop to determine vehicle completion times and delays, relaying any special instructions from the customer with regards to deadlines.
  • Regularly update the customer with progress on their repair.
  • Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs.
  • Process payments and issue invoices.
  • Adhere to all company policies, procedures, and service level agreements.
  • Knowledge and compliance with Health and Safety regulations.

Skills and experience:

  • Excellent customer service and communication skills, including by telephone, email and in face-to-face situations.
  • Insurance, claims and industry experience beneficial.
  • Flexibility dealing with changes in demand, tasks, and processes.
  • Strong attention to detail.
  • Computer literate,
  • Work on own initiative, be proactive and manage customers and workload with little intervention from the management team.
  • Good time management and prioritisation skills.

If you are a motivated individual with a passion for customer service, we encourage you to apply for this rewarding position.

Job Type: Full-time

Pay: £12.50 per hour

Benefits:

  • Free parking
  • On-site parking

Work Location: In person



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