Manager, Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product ManagementCorporate Solutions Overview
Join us in unlocking infinite opportunity in Mastercard's Corporate Solutions organization
In Corporate Solutions, we empower our customer's businesses to succeed through innovative, trusted payment solutions that deliver a seamless digital-first experience around the world. We are disrupting the industry by developing world-class travel and B2B solutions for our corporate clients around the globe.
As a key player in our organization's digital transformation journey, you will play a critical role in revolutionizing the global financial ecosystem. You will have the opportunity to make data-driven decisions, build first-in-class corporate solutions, and partner with industry-leaders to build cloud-native products and solutions for our clients.
Overview:
We are looking for a highly organized and analytical Product Operations Manager to join our fast-growing Commercial Acceptance team in the Corporate Solutions Global Product organization. In this role, you will be instrumental in creating clear and accurate product documentation, designing and optimizing processes, aligning cross-functional teams, and ensuring smooth execution of our product roadmap. You'll work closely with the product owners, MTS Compliance, and our Corporate & Issuer - facing teams to support the delivery of our innovative new B2B payment solution, Card to Account Transfer

Role:

• Operational Excellence: Design and refine implementation processes tailored to the complexities of our product including compliance, risk, security, technical and customer experience considerations.

• Regulatory Readiness: Support the compliance team in meeting regulatory and audit requirements by creating and maintaining product documentation and process traceability.

• Data-Driven Insights: Build and maintain dashboards and reporting frameworks to track product performance, customer adoption, and operational KPIs.

• Tooling & Systems: Manage and optimize tools used across the product lifecycle (e.g., AHA, Confluence).

• Cross-Functional Collaboration: Act as a central point of coordination between product, MTS compliance, business development and customer service teams.

• Product Planning: Support quarterly planning cycles, including roadmap alignment, capacity planning, budgeting and OKR tracking.

• Incident & Change Management: Coordinate post-incident reviews and change management processes to ensure continuous improvement.

• Customer Feedback Loop: Help operationalize feedback from Issuers, partners, and internal stakeholders to inform product decisions.

All About You:

• 3–6 years of experience in product operations, product management, or program management in B2B payments

• Strong understanding of the payment ecosystem (e.g., card networks, acquiring, issuing, fraud, KYC/AML)

• Ability to create and maintain clear, concise and accurate product and process documentation

• A team player, comfortable working in a large matrix organization, willing to lead and build consensus

• Experience working with product lifecycle tools

• Excellent communication and stakeholder management skills

• Comfortable working in a fast-paced, regulated environment across geographies and with a variety of stakeholders

• Strong product and problem-solving acumen

• Fluent in English (any additional languages considered a welcome differentiator)

• London based

What we offer
In line with Mastercard's total compensation philosophy, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus depending on the role. Mastercard also provides health and wellness benefits, access to retirement savings including a best-in-class company match, gender-inclusive benefits and more

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

---