Continuous Improvement Manager

About The Business
RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit

About The Team
RX Global aims to create unforgettable experiences for attendees and exhibitors through organizing events. Innovation, creativity, and collaboration drive the company to offer exceptional services to clients.

About The Role
Reporting to Group Operations Director, the
Continuous Improvement Manager
will lead and embed a culture of continuous improvement across several centralised operational teams supporting a complex business encapsulated by 8 core industry-based portfolios across multiple geographic centers.

This highly expert, engaging and influential individual will drive and track measurable efficiencies and improvements across a range of critical, core business processes in time, effort, and quality of work outputs.

While initial projects have been identified, the role will identify further opportunities for process improvement, lead structured improvement initiatives, and equip team members with the tools and confidence to improve the ways they work. The role will also include a focus on how we could use off the shelf systems and tools (such as AI) to gain efficiencies.

Initially focussed with the Event Operations team and workflows/processes/procedures, the role has potential for growth to develop into other functions / cross functional continuous improvement work in future.

Engaging leader

• Champion and inspire a continuous improvement mindset and culture in day-to-day operations – "better, faster, cheaper".
• Establish framework, tools, templates and common language to embed continuous improvement as part of the day-to-day culture across the teams
• Personally own progress and outcomes of all business process continuous improvement projects.
• Train and coach teammates in basic continuous improvement tools and techniques, fostering a culture of empowerment and ownership.
• Lead improvement workshops and process mapping sessions with staff at all levels to understand workflows and co-design better ways of working.
• Encourage and enable suggestions and ideas from staff, with quick-win implementation.

Project management

• Validate areas already identified for improvement and prioritise for maximum benefit
• Work with others to identify further operational business processes with inefficiencies, duplication, and areas for improvement.
• Lead nominated subject matter experts across the teams to design and implement process improvements that deliver measurable time savings and quality enhancements.
• Collaborate with team leaders to standardise processes and documentation (SOPs, templates, checklists, workflows, process diagrams).
• Ensure improvements are adopted and sustained for the long term.
• Explore how latest technologies can enable automation and greater savings

Reporting Progress

• Establish and track KPIs and benefits realisation for improvement projects (e.g. hours saved, error and duplication reduction).
• Report progress and outcomes to senior leadership, including project updates and efficiency metrics.

Requirements

• Proven influencer who is curious, collaborative and approachable, generating high levels of stakeholder engagement
• Proven experience in process improvement within an office, service, or business operations environment.
• Demonstrable success in delivering measurable improvements (time/cost/quality).
• Able to lead through influence in a complex matric environment, leading projects teams without relying on hierarchy to deliver/align.
• Confident presenter and facilitator with experience running engaging workshops, training, or coaching staff in process thinking.
• Highly organised and able to lead multiple small/medium sized process improvement projects simultaneously.
• Analytical mindset and confident with data gathering and benefit tracking.
• Balanced approach: analytical, but also empathetic with team dynamics and an understanding of change management principles.
• Ability to maintain momentum with project teams who will have absolute deadlines on other projects.
• Concise communicator face to face and written reporting.

Emotionally intelligent; effective in leading projects in multi-cultural environments.

Education / Qualifications

• Educated to Degree level (or equivalent experience) minimum.
• Lean Six Sigma Green Belt or Black Belt certification, or Lean Competency System Level 2/3.
• Experience with process mapping tools.
• Exposure and comprehensive experience of working with project management methodologies – Eg PRINCE2.
• Experience developing CI dashboards or reporting metrics.

Experience

• Experience in process improvement within an office, service, or business operations environment.
• Experience in using latest off the shelf AI technologies to improve or automate processes would be desirable.
• Experience of working in large, matrix-style, complex corporate environments is a plus.

Working for You
Benefits
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work