Practice Manager

Job summary

This isn't an ordinary Practice Manager role. We are looking for a high-performing manager to support socially isolated people in Bradford, address health inequalities, and ensure patients receive personalised, high-quality care.

We are seeking a dedicated individual to join our team who embodies Bevans key principles of Health, Hope, and Humanity. At Bevan, we do things differently and strive to put our patients first.

As we deliver a range of services in addition to our APMS contract, you will have the support of a wide team of colleagues. We are very different from a mainstream practice, with core departments and leaders who will be at your side. You will also have ongoing support from wider teams within the organisation, including People, Finance, Data and Quality, and clinical teams.

This is an excellent opportunity for someone who wants autonomy, the chance to make an impact, and work somewhere that is more than a standard GP practice.

Please note: We are reviewing applications as they are received and may close the advert early. Therefore, we encourage potential candidates to apply as soon as possible.

The pay range for this post is £43,475 - £50,653 depending on experience.

Main duties of the job

People who have been socially excluded are more likely to experience multiple long-term conditions, have poorer health outcomes, struggle to access mainstream healthcare, and ultimately face shorter life expectancies than the general population.

As a result, we are seeking an individual who is improvement- and quality-driven, passionate about working in an agile manner, and able to deliver on our key priorities to address health inequalities. We welcome applications from people committed to making real changes in how we deliver services to improve patient access and outcomes.

We are looking for a candidate who is resolution-focusedand shares our Bevan values of courage, compassion, innovation, collaboration, and empowerment. You should be able to work under pressure and lead a team to deliver the very best care and service to our patients.

We offer:

• A competitive salary
• Access to NHS staff benefits
• Flexible working
• A friendly and caring working environment
• A rewarding career with an innovative social enterprise

About us

We are Bevan a social enterprise serving inclusion health communities and individuals, including people experiencing homelessness, refugees and asylum seekers, commercial sex workers, and Gypsy, Roma and Traveller communities. Our patients are among the most marginalised and socially excluded, many with multiple needs who have experienced and sometimes continue to experience trauma.

We work as a multi-disciplinary team, offering a no wrong door approach, ensuring patients receive the support they need by working together to find solutions.

Our GP practice in Bradford is central to our offer, but equally important are the services that wrap around it, including:

• Street health teams
• Mobile migrant health teams
• Hospital in-reach teams
• Wellbeing services (including a dedicated children and young people team)

We are constantly working to expand our services to improve patient outcomes.

If you'd like to learn more about our award-winning organisation, visit our website.

Job description

Job responsibilities

Main duties of the job

You will be a front-line operational manager and leader with a style that reflects our five key values and principles. This role requires you to take operational responsibility for our GP practice in Bradford and support the administrative functions of our wraparound services.

You will drive and connect all elements of the service, developing operational and strategic partnerships across the organisation and sector. You will manage the service and the team, motivate and lead in an inspiring way, and ensure we deliver excellent care for homeless and disadvantaged groups across Bradford.

Job description

This is a senior role within the organisation.

You will work to implement solutions that improve the day-to-day working environment, bringing all members of the team together. You will ensure colleagues are supported to perform at their best and, in turn, deliver the highest level of service to our patientswho deserve nothing less. At Bevan, we believe safeguarding is everyones responsibility, and you will be required to address any safeguarding concerns appropriately, in line with your role and training.

You will lead an innovative first point-of-contact team that enables patients to access the services they need as quickly as possible. You will understand how to remove barriers to access and utilise the range of skills within the team to offer both clinical and non-clinical solutions.

Key Responsibilities

Work alongside the People team to:

• Attract, support, and retain a team committed to our vision for patients.
• Train, support, and manage staff across sites to deliver the best service, enabling patient access and removing barriers.
• Implement policies and procedures that promote staff wellness, positively impacting service quality.
• Contribute to our Grow Our Own strategy, supporting staff development and helping patients into employment.

Work alongside the Finance team to:

• Ensure staffing levels and deployment balance patient care and budgets, including locum cover.
• Oversee monthly management accounts with finance colleagues to ensure resources are adequate and deployed effectively.

Work alongside the Estates and Operations Manager to:

• Ensure colleague and patient health and safety is always paramount.
• Maintain trauma-informed spaces so patients and colleagues feel welcome and safe.
• Allocate and maintain spaces in line with CQC regulations.
• Achieve and maintain outstanding practices in relation to CQC requirements.
• Identify and address risk.
• Support the development, review, and implementation of business continuity plans.

Work alongside our Service, Performance and Improvement Lead to:

• Adopt a strategic approach to service development and management.
• Develop and implement systems and processes to improve delivery.
• Address patient concerns or complaints constructively and help us learn.
• Find innovative ways to support access.

Work alongside our Data and Quality team to:

• Support data collection and analysis to evidence impact.
• Use data to inform practice and embed improvements.
• Implement the latest IT and digital systems to improve data, access, service delivery, and patient outcomes.

Work with our Clinical teams to:

• Oversee day-to-day operations of the practice to ensure efficient and effective service delivery.
• Manage staff, resources, and patient services to maintain high standards of care.

Work alongside our Wellbeing team to:

• Improve patient access and experience.
• Ensure patient voice is central to service design and delivery.

Work within the Leadership team to:

• Support new developments, innovate, and lead revolutionary approaches to primary care access.

It probably goes without saying, but

• Take ownership of your own learning and support others to do the same.

Person Specification

Experience

Essential

• At Bevan, we strongly believe recruitment should focus on finding someone who aligns with our values and vision not just qualifications. We value potential as much as experience and are committed to supporting people in developing their skills.
• If you have experience as a Practice Manager, that's great. However, what were really looking for is someone who has:
• • Experience in developing and leading a continuous improvement culture that delivers ongoing efficiency and effectiveness.
• • Relevant experience working in a similar setting, such as health services, homeless provision, or inclusion health.
• • Proven line management experience.
• We are seeking someone with the following skills and knowledge:
• -Ability to provide high-quality, supportive, and motivational line management.
• -Experience with healthcare and/or outcomes-based software and recording tools (e.g., SystmOne).
• -A track record of success in leading and managing projects and change.
• -Ability to analyse complex data and situations and develop a range of options or solutions.
• -Strong influencing and negotiation skills at a senior level while maintaining positive stakeholder relationships.
• -Ability to manage multiple projects simultaneously, prioritise effectively, and meet deadlines.
• -Deep understanding of homelessness, including barriers faced by homeless and disadvantaged groups when accessing health, care, and support.
• -Knowledge of psychologically and trauma-informed care.
• -Good understanding of NHS strategy and direction, and its implications and opportunities for General Practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Job Types: Full-time, Permanent

Pay: £43,475.00-£50,653.00 per year

Work Location: In person