IT Operations Lead

About LemFi
LemFi (YC S21, Series B) is revolutionizing cross-border financial services for immigrants through its multi-currency platform. We provide instant remittances, foreign exchange services, and multi-currency accounts, all in one seamless experience.

With employees across 15+ countries, our platform supports twelve currencies and integrates directly with local banks and mobile money providers, ensuring fast, low-cost transactions. But we are not stopping at payments. LemFi is building a comprehensive financial ecosystem empowering immigrants with the financial tools they need to thrive wherever they go.

Our vision:
To build the first full-stack financial services hub for the world's immigrant population.

The Role
As
IT Operations Lead
, you will own and scale LemFi's internal IT ecosystem, ensuring that every LemFi employee has a seamless, secure, and high-performing experience.

You will manage our core collaboration, access, and security infrastructure while driving process improvement, automation, and compliance readiness. This role is hands-on and highly cross-functional, working closely with Security, Engineering, and People teams to enable fast and compliant growth.

This is a great opportunity for someone who wants to make an impact and build scalable internal systems in a mission-driven, high-growth fintech.

How You'll Contribute

• Manage and maintain core IT systems including Google Workspace, JumpCloud, VPN, Antivirus, Windows and Mac endpoints, Rippling, n8n, and Slack.
• Oversee the full lifecycle of employee IT operations from onboarding and provisioning to offboarding and access reviews.
• Collaborate with Security Engineering to enforce compliance, MFA, and secure configuration standards.
• Implement automation with n8n or similar tools to streamline workflows such as onboarding, access provisioning, and reporting.
• Establish clear metrics including SLA performance, onboarding efficiency, and patch compliance, and drive continuous improvement.
• Support audit readiness for SOC2, PCI DSS, and DORA in partnership with the Security team.
• Maintain and optimise vendor relationships to ensure cost efficiency and high performance.
• Build and document internal IT processes and self-service resources.

What You'll Bring

• 4+ years of experience in IT Operations, Systems Administration, or similar roles supporting globally distributed teams.
• Hands-on experience managing Google Workspace, JumpCloud, and MDM solutions across Mac and Windows environments.
• Strong understanding of VPN, antivirus, and endpoint compliance management.
• Experience using n8n or equivalent tools for workflow automation.
• Familiarity with Rippling or other HR and IT integration platforms.
• Knowledge of IT governance and audit frameworks such as SOC2, ISO 27001, or PCI DSS.

Soft Skills

• High ownership and accountability, with the ability to prioritise effectively in a fast-paced environment.
• Excellent communication and collaboration skills across technical and non-technical stakeholders.
• Analytical mindset with strong attention to detail and process improvement.

Who You Are

• Impact-oriented and motivated by building resilient systems that improve productivity and compliance.
• Technically grounded, balancing convenience and control in complex IT environments.
• Collaborative by nature, open in communication, and focused on shared success.
• Ownership-driven, taking full responsibility for the reliability, security, and efficiency of systems.
• Always improving, seeking ways to automate, optimise, and simplify.

The Interview Process

• Chat with Talent Partner (30 mins) An introductory conversation to learn more about you, the role, and LemFi's mission.
• Interview with the Hiring Manager (30 mins) A deeper discussion about your technical background, leadership style, and approach to scaling IT operations.
• Case Study (45 mins) A practical session focused on solving an IT operations challenge. The goal is to understand your thinking and approach.
• Final Chat with a Senior Stakeholder (30 mins) A wrap-up discussion to align on impact, culture, and next steps.

Why Join LemFi

• Work with a global, diverse team that values creativity, ownership, and impact.
• Build systems that empower real people and support a mission that matters.
• Enjoy trust, autonomy, and the freedom to own your work.
• Grow quickly in a dynamic, high-ownership environment.
• Thrive in a flexible, remote-first culture that prioritises results.
• Be part of a company building financial inclusion at scale.